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Exploring the Lead to Cash Business Process in SAP Customer Experience
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Discussing the Order to Cash Stage
Discovering the Intelligent Enterprise
Introducing the Intelligent Enterprise
10 mins
Describing the Major Business Processes Within the Intelligent Enterprise
10 mins
Identifying the Solutions in the SAP Customer Experience Portfolio
10 mins
Quiz
Exploring the Use of Artificial Intelligence in SAP CX
Examining the SAP Lead to Cash Business Process
Interpreting the Contact to Lead Stage
Summarizing the Lead to Opportunity Stage
Interpreting the Opportunity to Quote Stage
Explaining the Quote to Order Stage
Discussing the Order to Cash Stage
Giving an Overview of Lead to Cash Variations
Putting it All Together
Knowledge quiz
It's time to put what you've learned to the test, get 4 right to pass this unit.
1.
What does SAP FSM stand for?
Choose the correct answer.
SAP for Sales Management
SAP Field Service Monitoring
SAP Field Service Management
SAP for Service Management
2.
Which business roles or personas are implied during the Order to Cash stage?
There are three correct answers.
Service Technician
Marketing Manager
Sales Manager
Financial Manager
Sales Development Representative
3.
What are the different substages within Order to Cash?
There are two correct answers.
Lead to Order
Invoice to Cash
Invoice to Order
Cash to Invoice
Order to Fulfill
4.
Which SAP CX AI Toolkit features are available for Service teams?
There are two correct answers.
Intelligent calling
Address summarization
Customer profile summarization
CX Record summarization
Intelligent Customer Profile
5.
Which are valid types of orders for the Order to Cash stage?
There are three correct answers.
Sales Orders
Subscription Orders
Urgent Orders
Replenishment Orders
Service Orders