/ Browse / Learning Journeys / Exploring the Lead to Cash Business Process in SAP Customer Experience / Discussing the Order to Cash Stage

Discovering the Intelligent Enterprise

Introducing the Intelligent Enterprise
10 mins
Describing the Major Business Processes Within the Intelligent Enterprise
10 mins
Identifying the Solutions in the SAP Customer Experience Portfolio
10 mins
Quiz

Exploring the Use of Artificial Intelligence in SAP CX

Examining the SAP Lead to Cash Business Process

Interpreting the Contact to Lead Stage

Summarizing the Lead to Opportunity Stage

Interpreting the Opportunity to Quote Stage

Explaining the Quote to Order Stage

Discussing the Order to Cash Stage

Giving an Overview of Lead to Cash Variations

Putting it All Together

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Knowledge quiz

It’s time to put what you’ve learned to the test, get 4 questions right to pass this unit.

Which business roles or personas are implied during the Order to Cash stage?

There are three correct answers.

Service Technician

Marketing Manager

Sales Manager

Financial Manager

Sales Development Representative

Which are valid types of orders for the Order to Cash stage?

There are three correct answers.

Sales Orders

Subscription Orders

Urgent Orders

Replenishment Orders

Service Orders

Which SAP CX AI Toolkit features are available for Service teams?

There are two correct answers.

Intelligent calling

Address summarization

Customer profile summarization

CX Record summarization

Intelligent Customer Profile

What are the different substages within Order to Cash?

There are two correct answers.

Lead to Order

Invoice to Cash

Invoice to Order

Cash to Invoice

Order to Fulfill

What does SAP FSM stand for?

Choose the correct answer.

SAP for Sales Management

SAP Field Service Monitoring

SAP Field Service Management

SAP for Service Management

Learning