/ Browse / Learning Journeys / Exploring the Lead to Cash Business Process in SAP Customer Experience / Explaining the Quote to Order Stage

Discovering the Intelligent Enterprise

Introducing the Intelligent Enterprise
10 mins
Describing the Major Business Processes Within the Intelligent Enterprise
10 mins
Identifying the Solutions in the SAP Customer Experience Portfolio
10 mins
Quiz

Exploring the Use of Artificial Intelligence in SAP CX

Examining the SAP Lead to Cash Business Process

Interpreting the Contact to Lead Stage

Summarizing the Lead to Opportunity Stage

Interpreting the Opportunity to Quote Stage

Explaining the Quote to Order Stage

Discussing the Order to Cash Stage

Giving an Overview of Lead to Cash Variations

Putting it All Together

Tell us what you think

We want to create the best possible experience for our learners. Your feedback helps us to improve the experience for everyone.

Give feedback

Knowledge quiz

It’s time to put what you’ve learned to the test, get 4 questions right to pass this unit.

Which SAP CX AI Toolkit features are available for Commerce Teams?

There are two correct answers.

Customer Tagging

Quote Tagging

Voice Search

Visual Search

Product Tagging

Which business roles or personas are implied during the Quote to Order stage?

There are two correct answers.

Service Technician

Customer Support

Sales Manager

Financial Manager

Solution Order Specialist

What SAP solutions are used during the Quote to Order stage?

There are three correct answers.

SAP Service Cloud

SAP CPQ

SAP Sales Cloud

SAP Commerce Cloud

SAP S/4HANA Cloud

Which SAP CX AI Toolkit features are available for Sales Teams?

There are two correct answers.

Smart Calling

Smart Customer Profile

Smart Scheduling

Intelligent Order History

Intelligent Customer Profile

Are quotes in SAP CPQ negotiable?

Choose the correct answer.

Yes, they must always be negotiated

No, they cannot be negotiated

Yes, it's up to the customer

Yes, it's up to the marketing manager

Learning