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Exploring the Lead to Cash Business Process in SAP Customer Experience
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Examining the SAP Lead to Cash Business Process
Discovering the Intelligent Enterprise
Introducing the Intelligent Enterprise
10 mins
Describing the Major Business Processes Within the Intelligent Enterprise
10 mins
Identifying the Solutions in the SAP Customer Experience Portfolio
10 mins
Quiz
Exploring the Use of Artificial Intelligence in SAP CX
Examining the SAP Lead to Cash Business Process
Interpreting the Contact to Lead Stage
Summarizing the Lead to Opportunity Stage
Interpreting the Opportunity to Quote Stage
Explaining the Quote to Order Stage
Discussing the Order to Cash Stage
Giving an Overview of Lead to Cash Variations
Putting it All Together
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
In which two phases can the Lead-to-Cash business process be separated?
There are two correct answers.
Order Generation
Demand Generation
Order Handling
Cash Generation
2.
Which of the following are substages within the Order to Cash stage?
There are two correct answers.
Fulfill to Order
Fulfill to Cash
Order to Fulfill
Cash to Invoice
Invoice to Cash
3.
Which company is playing the customer role in the sample business scenario?
Choose the correct answer.
SAP
Mega Machines
Pronto Hardware
Mega Hardware
4.
Which kind of product is the customer looking for in the sample business case?
Choose the correct answer.
CRM solution
Computer building robot
Robotic arm
Driving robot