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Exploring the Lead to Cash Business Process in SAP Customer Experience
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Exploring the Use of Artificial Intelligence in SAP CX
Discovering the Intelligent Enterprise
Introducing the Intelligent Enterprise
10 min
Describing the Major Business Processes Within the Intelligent Enterprise
10 min
Identifying the Solutions in the SAP Customer Experience Portfolio
10 min
Quiz
Exploring the Use of Artificial Intelligence in SAP CX
Introducing Artificial Intelligence Strategy at SAP
10 min
Applying Artificial Intelligence at SAP Customer Experience
10 min
Quiz
Examining the SAP Lead to Cash Business Process
Describing the SAP Lead to Cash Business Process and its Stages
10 min
Presenting the Business Case of Pronto Hardware Corporation
10 min
Quiz
Interpreting the Contact to Lead Stage
Describing Contact to Lead Stage
10 min
Managing Contacts in the Business Case
10 min
Leveraging AI within the Contact to Lead stage
10 min
Quiz
Summarizing the Lead to Opportunity Stage
Describing the Lead to Opportunity Stage
10 min
Managing Leads in the Sample Business Case
10 min
Leveraging AI within the Lead to Opportunity stage
10 min
Quiz
Interpreting the Opportunity to Quote Stage
Describing the Opportunity to Quote Stage
10 min
Managing Opportunities in the Sample Business Case
10 min
Leveraging AI within the Opportunity to Quote Stage
10 min
Quiz
Explaining the Quote to Order Stage
Describing the Quote to Order Stage
10 min
Managing Quotes in the Sample Business Case
10 min
Leveraging AI within the Quote to Order Stage
10 min
Quiz
Discussing the Order to Cash Stage
Describing the Order to Cash Stage
10 min
Managing Orders in the Sample Business Case
10 min
Leveraging AI within the Order to Cash Stage
10 min
Quiz
Giving an Overview of Lead to Cash Variations
Discovering Lead to Cash Variations
10 min
Quiz
Putting it All Together
Examining the Demand Chain Stages
10 min
Examining the Demand Chain Stages
10 min
Quiz
Discovering the Intelligent Enterprise
Introducing the Intelligent Enterprise
10 min
Describing the Major Business Processes Within the Intelligent Enterprise
10 min
Identifying the Solutions in the SAP Customer Experience Portfolio
10 min
Quiz
Exploring the Use of Artificial Intelligence in SAP CX
Introducing Artificial Intelligence Strategy at SAP
10 min
Applying Artificial Intelligence at SAP Customer Experience
10 min
Quiz
Examining the SAP Lead to Cash Business Process
Describing the SAP Lead to Cash Business Process and its Stages
10 min
Presenting the Business Case of Pronto Hardware Corporation
10 min
Quiz
Interpreting the Contact to Lead Stage
Describing Contact to Lead Stage
10 min
Managing Contacts in the Business Case
10 min
Leveraging AI within the Contact to Lead stage
10 min
Quiz
Summarizing the Lead to Opportunity Stage
Describing the Lead to Opportunity Stage
10 min
Managing Leads in the Sample Business Case
10 min
Leveraging AI within the Lead to Opportunity stage
10 min
Quiz
Interpreting the Opportunity to Quote Stage
Describing the Opportunity to Quote Stage
10 min
Managing Opportunities in the Sample Business Case
10 min
Leveraging AI within the Opportunity to Quote Stage
10 min
Quiz
Explaining the Quote to Order Stage
Describing the Quote to Order Stage
10 min
Managing Quotes in the Sample Business Case
10 min
Leveraging AI within the Quote to Order Stage
10 min
Quiz
Discussing the Order to Cash Stage
Describing the Order to Cash Stage
10 min
Managing Orders in the Sample Business Case
10 min
Leveraging AI within the Order to Cash Stage
10 min
Quiz
Giving an Overview of Lead to Cash Variations
Discovering Lead to Cash Variations
10 min
Quiz
Putting it All Together
Examining the Demand Chain Stages
10 min
Examining the Demand Chain Stages
10 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
How could you describe the AI Foundation?
Choose the correct answer.
A one-stop-shop for developers
A collaboration platform
A development environment
An engine for coding modules
2.
Which of the following are principles of SAP Business AI?
There are three correct answers.
Responsive
Random
Responsible
Relevant
Reliable
3.
Which of the following are capabilities provided by SAP Business AI in Customer Experience?
There are three correct answers.
Performance AI
Predictive AI
Visual AI
Generative AI
Conversational AI
4.
Which tools are available from SAP Business AI within SAP Customer Experience (CX)?
There are two correct answers.
SAP CX Toolset for AI
SAP CX AI Toolkit
Joule for CX
Joule for BTP