Welcome to our course, ‘Exploring the Lead to Cash Business Process in SAP Customer Experience’.
This course takes a closer look at ‘The Intelligent Enterprise’, SAP's approach to seamlessly connect experiences and operations. It does this by:
- Using AI powered business processes
- Creating industry-specific solutions
- Applying Business Transformation Management solutions
- Working the Business Technology Platform
- Using the suite of applications in a well-integrated manner
The entire concept of the Intelligent Enterprise Strategy is a broad SAP initiative. The Lead to Cash process is a crucial business process of this approach. To clarify, there are four main business process flows within the Intelligent Enterprise. Lead to Cash is one of them.
Lead-to-Cash is a flexible, business process that merges multiple SAP Customer Experience solutions. It takes care of the whole business journey from the first interaction with a potential customer to successfully completing their order and delivering the service that they need. Besides the Lead to Cash process, we cover Recruit to Retire, Source to Pay, and Design to Operate in this training.
This course is designed specifically for beginners, with each concept explained in a simple, straightforward manner. You do not need prior tech experience or SAP knowledge.
In essence that was a brief summary of the course. Now that we've laid its foundation, we welcome you again and encourage you to dive deeper, learn, and have fun exploring these subjects.
Introduction to the Intelligent Enterprise
Here is your first step into the world of Intelligent Enterprise. You probably know SAP as a renowned name in the world of enterprise software. Through this lesson, we introduce you to a fascinating concept within SAP: The Intelligent Enterprise.
The Intelligent Enterprise is SAP's unique strategy to better connect business operations with experiences. It applies advanced management solutions, a state-of-the-art business technology platform, and an integrated set of applications to create a seamless, automated, and intelligent business environment.
In the next video, we guide you through the fundamental aspects of the Intelligent Enterprise, breaking down complex terms and processes into comprehensible modules. By the end of this lesson, you acquire a clear understanding of how this strategy revolutionizes business operations, making them more insightful and efficient.
Explore the Elements of the SAP Intelligent Enterprise
Summary
We’ve introduced the Intelligent Enterprise by SAP, examining its role in seamlessly syncing experiences with operations using modern management solutions and innovative applications.
We explored its potential in automating and optimizing business processes. This overview sets the stage for the following elaborations on the Lead-to-Cash business process.
Further Reading
For additional information on this topic, refer to: Integrate to Innovate SAP's Integration Strategy White Paper.