It’s time to put what you’ve learned to the test, get 3 questions right to pass this unit.
Q1.
A customer would like to implement the Lead to Cash process where high-value targeted accounts can be identified, engaged, and transitioned into potential customers. This customer information should then be shared with the Sales teams to create further interactions with these customers. Which of the following SAP Lead to Cash stages are used in SAP Customer Experience?
There are 3 correct answers.
A
Lead to Opportunity
B
Order to Cash
C
Quote to Order
D
Contact to Lead
Q2.
You want to optimize the relationships with your customers. Which of the following solutions can support your intention?
There are 3 correct answers.
A
SAP Marketing Cloud
B
SAP Ariba
C
SAP Sales Cloud
D
SAP Service Cloud
E
SAP Business Technology Platform
Q3.
Which of the following stages are included in the SAP Lead to Cash process?