Cleaning containers, fumigating, and performing security services or documentation are typical examples of services that can occur for items of a freight order or freight booking. Depending on whether the carrier selected in the freight document or a third party is tasked with the execution of the service, the service is either added as an item to the freight document or created as a separate service order.
In the first scenario, one or more service items are added in the item hierarchy of the freight order or freight booking. Service items can be added on any level of the item hierarchy depending on the item, the service relates to. For example, a fumigation service would relate to a container and therefore added underneath the container position, whereas a labeling service would be added on package or product level depending on what has to be labeled. In this case, the service is executed by the same carrier, that the freight order of freight booking is subcontracted to.
The service order is used to account for and track services, calculate charges, and enable settlement of the charges for services that have been provided for individual items in a freight document or for the entire freight document, if a third party (other than the carrier of the freight document) is tasked with the execution of the services.
You can create service orders in the following two ways:
Create service orders from freight documents or freight document items. With such a service order, you can:
Enter service items related to the freight booking, freight order, freight booking item, or freight order item.
Add service items that are not related to the freight booking, freight order, freight booking item, or freight order item. You can do this using the Add Service action without marking another item.
Create standalone service orders without reference to any freight document or freight document item. You can use the Create Service Order function to create a service order by entering the service order type.
Structure of Service Order
A service order contains the following information:
General data including the service provider, service order type, and status of the service order
An item overview that contains the following information:
Link to the freight booking or freight order for which the service order was created. (Applies only for service orders created from freight bookings, freight orders, freight booking items, or freight order items).
IDs of the original freight booking items or freight order items for which services are to be carried out, for example, containers or products. (Applies only for service orders created from freight bookings, freight orders, freight booking items, or freight order items).
Services to be carried out.
The location at which the services are to be executed and the time period in which they are to be executed.
Transportation charges
Document dependencies, predecessor, and successor documents (document flow)
Other information such as the following:
Notes
Attachments
Change documents
Administrative data
Output management information
Watch the simulation Add Service Items to a Freight Order and Create a Service Order to learn how additional services are dealt with in freight orders or separate service orders.