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Knowledge quiz

It’s time to put what you’ve learned to the test, get 8 questions right to pass this unit.

Q1.

Which information must be provided at the header level when creating a credit or debit memo request?

There are three correct answers.

Item category

Customer reference date

Ship-to party

Invoice amount

Sold-to party

Q2.

Which of the following tasks can be done in 'My Inbox - All Items' app?

There are three correct answers.

Automate repetitive tasks

Suspend a task for a certain amount of time

Save draft tasks for future review

Process several tasks of the same type at once

Forward a task to other users for processing

Q3.

What options do you have when creating a credit memo request?

There are three correct answers.

Creating with reference to a preceding document

Overwriting the default values and entering new data

Waiting for the system to prompt for creation

Using predefined templates

Creating independently

Q4.

In credit memo requests, how can the system determine default values for the sales area?

Choose the correct answer.

From prior credit requests

From user-specific parameters

From external market data

From previous sales records

From current market trends

Q5.

After creating a customer project, which different streams are possible afterwards in sales order processing?

There are three correct answers.

Process with a new credit memo request, which is created manually.

Process with an existing credit memo request.

Process with an existing debit memo request.

Process with a new debit memo request, which is created manually.

Q6.

What function does the "Create Billing Documents" app serve in Sales Order Processing?

Choose the correct answer.

It allows you to generate individual or collective billing documents.

It allows you to setup your own coffee station.

It can be used to make sales calls.

It guides you through the recruitment process.

It helps you manage invoices, invoice cancellations, credit memos, and other billing documents.

Q7.

What are some of the actions you can take in the Sales Order Fulfillment Issues app?

There are two correct answers.

Generate a list of all sales documents due for billing.

Change the sales order to Edit.

Resolve sales order issues and navigate to the Track Sales Order Details app.

Cancel your view and restore the original settings.

Make coffee.

Q8.

What are the main steps involved in Sales Order Processing?

Choose the correct answer.

Managing sales orders and resolving sales order issues.

Training staff in sales techniques.

Purchasing of stock inventory.

Hiring new sales staff.

Marketing the sales of the service.

Q9.

What is the primary purpose of the Manage Billing Documents app?

Choose the correct answer.

Manage invoices, invoice cancellations, credit memos, and other billing documents.

Conduct market research.

Schedule jobs in the manufacturing process.

Recruit new employees.

Manage warehouse inventory.