Assigning Tasks and Manage Exceptions

This lesson will enable you to assign and manage tasks as well as to raise and manage exceptions.

As you have seen, processing a treatment order end-to-end is very complex and involves several key stakeholders working together in a complex and individualized supply chain. Therefore, SAP Cell and Gene Therapy Orchestration offers task and exception management as a cross component to help managing this complexity and the exceptions that inadvertently will happen.

To find a specific task or to get an overview of all available tasks, select the Manage Tasks app in the Task and Exception Management section of the landing page. As an example, the results of all tasks that are in status new are shown here. From this list, we pick the first one to review all the available details for this task.

In this view, we can see all the available details for this task. The key information is contained in the header, here we find the title or summary of the task, its category, priority, and status. We also see which reference object, in this case it is a treatment order, this task was created to, as well as to whom it was assigned and by whom it was created. A task can also have other related task and a To Do List with items which the assignee can mark off as completed. A task can also have comments, attached documents, and logs.

A new task can be easily created with a reference to a treatment order by navigating to the treatment order in the Manage Treatments app and then using the button Create Task on the upper right. You will be directly asked to fill-out the necessary information and assign this task to an assignee. You can also create a to-do-list and add comments or documents.

Likewise, a new task can also be easily created with a reference to a shipment by navigating to the shipment as shown in this example.

Likewise, a new task can also be easily created with a reference to a processing activity by navigating to the processing activity as shown in this example.

Next, let us have a look at exception management. To find a specific exception or to get an overview of all available exceptions, select the Manage Exceptions app in the Task and Exception Management section of the landing page. As an example, the results of all exceptions that are in status new are shown here. From this list, we pick the third one to review all the available details for this exception.

In this view, we can see all the available details for this particular exception. The key information is contained in the header, here we find the title of the exception, its type, priority, and status. We also see which reference object, in this case it is a shipment, this exception was created to as well as to whom it was assigned and by whom it was created. An exception will have more details such as a description, comments, attached documents, and logs.

A new exception can be created by going to the Manage Exceptions app in the Task and Exception Management section of the Cell and Gene Therapy Orchestration landing page and clicking on the create button at the top of the list of exceptions. This will open up a new screen where all the details for this new exception are to be provided.

Here, you can provide general information for an exception like a summary/title, its priority, the status, start and end date, the required action as well as a reference object. This is also where you can assign an assignee and indicate completion percentage. The exception can also have a message type assigned to it. In our example, the types are error, information, success, and warning.

Further below, you can also provide a more detailed description as well as additional comments. Once the information is provided, you can create this exception by clicking on the button create on the bottom right.

With that, we have created a new exception and assigned it to a person.

With this, we have come to the end of this course. We hope you now have a much better understanding of the role that SAP Cell and Gene Therapy Orchestration plays and how it supports the processing of a treatment request for any individualized treatment of a patient. This functional architecture overview provides a summary of what you have learned in the previous lessons.