Describing Maintenance Processes in SAP S/4HANA

You are a member of the SAP Support Team and have been assigned the task of helping a user in Accounting who is having an issue with an application in the SAP system.​ According to the user, the SAP app they use to create sales orders goes into a loop each time it is executed.

The SAP Support Portal is a central point of entry for all SAP Services, including the option to search for an SAP Note or Knowledge Base Article.

According to SAP Support best practices, an administrator should start by gathering all of the details surrounding an issue, such as:

• the system where the issue is happening,
• screenshots depicting any error messages
• video recordings, if possible, and
• all steps required to reproduce the error.

Once all issue details have been documented, the administrator can access the SAP Support Portal at https://support.sap.com and search for a resolution using the SAP Notes repository.​

To access the SAP Support Portal, the administrator will need an SAP user ID (S-user) to log on. If you don't have an existing SAP user ID, you can either:

• Request an SAP universal ID or
• Contact an administrator in your company to request an S-user ID.

Each SAP Customer should have a designated contact person who can create an S-user ID for each employee requiring access to the portal. S-user IDs can only be generated for SAP customers and partners.

To learn more about the SAP Support Portal and how it can be used to resolve issues with SAP software, please complete the following exercise.

You should now be able to understand how to use the SAP Support Portal as a comprehensive entry point for managing maintenance processes in SAP S/4HANA, which provide the tools and resources needed to keep the SAP systems up-to-date and running smoothly.