Describing the Three Core Pillars of CIAM for B2B

CIAM for B2B optimizes B2B value networks. Accelerate time to market, simplify identity lifecycle management, and protect against risks with SAP Customer Identity and Access Management (CIAM) solutions for B2B.

​CIAM for B2B is the offering from SAP Customer Data Cloud for businesses to manage their relationship with other businesses in a transparent way. ​

It takes the capabilities of fine-grained authorization based on intelligent policies. It combines them with authentication and identity management to provide a clear view of your partners, their members, and your relationships, easily managed in an intuitive, visual UI. ​

Businesses today engage with various partners to offer and consume products and services. As a business, you are under pressure to be technologically agile, decrease costs, and focus on driving revenue. Partners (customers, suppliers, and consultants) demand better experiences throughout the entire business relationship. Businesses are also looking to centralize and simplify access to products and services, reducing the risk of sharing data with the wrong audiences, lowering maintenance costs, and offering great experiences to partners that engage and interact with your products and services. ​

The solution leverages the Identity Management capabilities of the SAP Customer Data Cloud, such as authentication and profile update flows, a rich user database, and pre-built integrations with downstream apps.

​SAP Customer Data Cloud consists of the following products: Customer Identity, Customer Consent, and CIAM for B2B. ​

Key Capabilities of CIAM for B2B are:

• Onboarding customers, partners, suppliers, and distributors to all digital properties through a governance process that will enable the business to comply with all connected applications.
• Managing the partner identity lifecycle and authentication from a single location to reduce those complex, on-premise or cloud, point-to-point integrations. This allows IT teams to focus on improvement and opportunity rather than maintenance.
• Offering a centralized policy-based access control (PBAC) solution with a governance process to secure applications and resources. This helps prevent data leaks and unauthorized access across the entire digital ecosystem.
• Providing self-service delegation of the partner organization and user management with identity, profile, and preference management. This includes out-of-the-box integrations into the DX (digital experience) ecosystem to offer a great customer experience foundation.

Organization Management - Organization Management in SAP CIAM for B2B refers to the set of tools and features provided to manage and oversee various aspects of organizational hierarchies, member roles, and access privileges within a B2B context

Delegated Administration - refers to a feature that allows certain designated users—known as Delegated Admins—to perform administrative tasks and manage member accounts within their specific organizational units. This approach decentralizes administrative responsibilities, enabling more efficient and localized management of user access and permissions.

Policy-based access control - is a mechanism that allows organizations to regulate and enforce access permissions based on predefined policies. These policies dictate who can access what resources, and under which conditions, ensuring a high level of security and compliance.