Accessing the Request Processor Tools

Like Concur Expense and Concur Invoice, you use the Request Processor tool to review and approve requests, ensuring they're completed properly with all the necessary approvals. If you're familiar with the processor tool in those other SAP Concur services, the version used in Concur Request is similar.

Please be aware that many customers DO NOT use Request Processor tools to approve requests for two reasons:

• In many cases, especially when travel is involved, a fast approval process is critical and having another approval step slows that down.
• Since requests do not post to your financial systems, accurate coding is not as important as it is in your expense reporting and AP processes.

To access the Request Processor tools, you must have a specific role assigned to your profile by your internal system administrator or SAP Concur. There are three different roles that can be assigned to give you access. They are:

Request Administrator

The Request Administrator role gives you full access to the Request Processor tools. This includes the ability to monitor, review, and approve or reject travel requests submitted by employees, ensuring that all requests comply with company policies and budgets.

Overall, the Request Administrator plays a critical role in optimizing the travel request process, enhancing efficiency, and ensuring policy adherence within the organization.

Request Auditor

The Request Auditor gives you the ability to access the Request Processor tool, but in a read-only mode. They can view request-related data, but cannot change it in any way, including approving or denying requests. This is a good option for your internal auditors who may access the data, but not change it.

TMC Agent

The TMC Agent role is often assigned to employees of your company's travel agency, whether they're external or internal. In some regions, it's appropriate for the TMC Agent to access the request after submission but prior to approval. This allows the TMC Agent to add or edit segment amounts, ensuring accuracy for the request approver.