Working with List Management

Objective

After completing this lesson, you will be able to describe the types of lists.

Introduction

In this unit, you will refresh your knowledge of the List Management configuration tool that you learned about in the Concur Request Configuration Tools Overview unit. Then, you will learn about the specifics of configuring List Management for CVI.

It is strongly recommended that you have a copy of CVI's business requirements available as you complete this unit.

After completing this unit, you will be able to:

  • Demonstrate configuring List Management based on the customer's business requirements.
  • Describe the types of lists.

List Management Overview

As you learned in the Concur Request Admin Overview unit, the List Management tool allows you to create and modify the lists of values used in Concur Request, Concur Expense, and Concur Invoice. The lists used in Concur Travel are managed through a separate process and tool.

Lists get associated to fields using the Forms and Fields tool. Those fields make the lists visible to users, who can choose a value from the list when creating their requests.

List Management tool allows you to modify, create, remove, and import lists of values used in Concur Request, Concur Expense, and Concur Invoice.

There are three types of lists you need to think about.

List TypeDescription
Single-Level (sometimes referred to as Simple)

Single-Level lists consist of a simple collection of list items without a hierarchy. These list items have no parent or child items.

An example of a Single-Level list is a project list where all projects are available to all users. When the user selects a project from the list, the associated request or line item is charged to that project.

Multi-Level (sometimes referred to as Connected)

Multi-Level lists consist of a hierarchical collection of items. This means that the data in the first level defines the available choices in the second level and data in the second level defines the available choices in the third level, and so on, with a maximum of ten levels.

An example of a Multi-Level list is Company and Cost Center. When the user selects a company code, they will only be able to choose from the cost centers associated with that company code.

Vendor

Vendor Lists are Single-Level lists that offer a list of vendors for expenses. In Concur Request, Vendor Lists are found on travel segments and expected expenses.

An example of a Vendor List is a list of car rental agencies that users can select from when adding a car rental segment to their request.

List Management Recommendations

The SAP Concur implementation teams have come up with a few recommendations to keep in mind when working in List Management.

  • In most cases, list names should use an asterisk "*" as the first character. This places the lists you create at the top of the display, making it easier to find your lists.
  • If you are going to use multiple SAP Concur services and are creating a list that will only be used by Concur Request, you should use the prefix "*REQ_". This will help to distinguish Concur Request lists from Concur Expense and Concur Invoice lists. If the same list will be used in multiple services, you can just use the asterisk.
  • An exception to the previous items is if you are using SAP ICS to integrate your SAP Concur site to an SAP ERP system. Special characters are not permitted in the name of any list that will be maintained through the SAP ICS integration. In this instance, the recommendation is to name your cost object list "SAP Integration Hierarchy"
  • It is important to never add or delete a level within a Multi-Level list where that list is associated with a Feature Hierarchy. This can damage the hierarchy, possibly breaking important functionality.
  • Lists can be updated manually, through import files, by APIs, or with some third-party integrations. You should choose one method to maintain each list and stick to it. Using multiple methods for maintaining a list will cause data discrepancies.

Resources

Select the List Management Setup Guide to open the system documentation for List Management.

Now that you know the basics of List Management, let's take a look at the list configuration process.

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