SAP for Me is the personalized central entry point to access SAP products, support, and services. With SAP for Me, you can view and manage the SAP software licenses, subscriptions, users, and important announcements. You can search for all support content here, from knowledge base articles and product documentation to forums and answers to how-to questions from SAP Community. Finally, you can also log support cases using the ‘Get Support’ application, interact with support experts, and find solutions to your technical issues when needed.
SAP for Me provides transparency across all SAP solutions and ensures a harmonized support experience. It makes performing support-related tasks easy, with an end-to-end view of the product portfolio in one place.
Overview
- SAP for Me provides a user-friendly interface and harmonized digital touchpoint for all SAP solutions.
- The intelligent search, powered by artificial intelligence (AI) and machine learning, ensures efficient self-service with access to relevant information from more than 10 different SAP knowledge repositories.
- Customers and partners can perform support tasks with the ‘Get Support’ guided assistance and access personalized content in their preferred language.
Cross Capabilities
- Home: Receive personalized onboarding and an overview of the portal and its functions. You could also customize the portal to your interests in this area and adapt the language, for example.
- Calendar: This section helps you to keep track of your appointments and see release dates, SAP security patch days and events for cloud services at a glance. You have the option to customize this area.
- Reporting: The reporting tool analyzes the history of your support-related data, product portfolio and approaching renewals, support contracts, system landscape, cases and more.
Functional Dashboards
- Finance and Legal: Check your SAP orders, licenses, invoices, consumption, and balance statements in the ‘Finance & Legal’ section.
- Portfolio and Products: Get a comprehensive overview of your products, including roadmaps and innovations in the ‘Portfolio & Products’ space.
- Services and Support: Check support cases and manage maintenance and support issues for your company in the ‘Services & Support’ dashboard.
- Systems and Provisioning: Manage your cloud and on-premise systems as well as their status and availability in the ‘System & Provisioning’ division.
- Users and Contacts: Keep track of users and contracts and organize them in the ‘Users & Contracts’ tab.
The following video shows SAP for Me in action.
Benefits
- SAP for Me offers a totally new customer experience by providing a one-stop portal for all things at SAP. By aggregating data from various sources, we present information in a product-centric way, making it easier to access the information they need.
- Integrated and auto-suggest most suitable support channels e.g. case, Expert Chat, Ask an Expert Peer, SAP Community, etc.
- AI automatically recommends solutions during the interaction.
- Holistic view of SAP orders, licenses, invoices, consumption, and balance statements.
Important Notes
SAP for Me is accessible to users at no cost, with the only requirement being an S-user ID or an SAP Universal ID. The features available and their relevance within SAP for Me are contingent upon your specific product portfolio and associated authorizations, with more details accessible through supplementary resources.
‘Case’ is the new name for getting technical help in SAP for Me, formerly known as ‘incident’. For more information, read the SAP Knowledge Base Article.
While SAP for Me provides tailored functionality, the SAP Support Portal remains your central resource for general information, including maintenance, support offerings, and other service and support elements.
Access
You can easily access the ‘Get Support’ application in SAP for Me:
- Use the following links to access your SAP for Me homepage and the ‘Services and Support’ dashboard
- Download the mobile app from the Apple App Store or Google Play Store using the following QR codes.
