Optimizing Service Delivery

SAP Cloud ALM is a valuable tool for optimizing your use of SAP services, making service delivery more efficient and transparent. It helps you collaborate with SAP to:

• Prepare: Access an SAP service plan that outlines suitable on-premise or remote delivery options, along with the associated preparation tasks. This enables you to make informed decisions about the delivery approach and ensures that you are well-prepared for the services you'll receive.
• Deliver: During service delivery, SAP Cloud ALM allows you to monitor the service delivery status. You can review preliminary results and identify high-priority issues in a joint view, making it easier to address challenges and ensure the successful execution of the services.
• Share: After service delivery, you can share digitized service reports with SAP. This format simplifies the review of finalized issues and actions, making it easy to consume and integrate the outcomes into your business processes.
• Follow-Up: SAP Cloud ALM supports the follow-up process by allowing you to create and collaborate on the completeness of tasks based on the service delivery results. This ensures that any outstanding actions are addressed promptly and that service delivery is completed to your satisfaction.

SAP Cloud ALM offers the following benefits to collaborate with SAP when delivering services:

• Streamlined Collaboration: With SAP Cloud ALM, you can streamline collaboration by involving all relevant stakeholders from end-to-end. This ensures that everyone is on the same page, facilitating smoother and more effective service delivery.
• Efficiency Enhancement: The platform increases efficiency by providing shared access to all necessary information and assets at the required granularity level. This means that your team can access the right resources when needed, reducing downtime and improving productivity.
• Transparency: SAP Cloud ALM provides clarity by giving you a comprehensive view of service delivery data, including historical, current, and scheduled services. This transparency enables you to make informed decisions and track the progress of services effectively.
• Standardized and Digitized Results: The platform allows you to receive standardized and digitized service results quickly, making them easy to consume and integrate into your processes. This accelerates the adoption and utilization of service outcomes.
• Simplified Issue Tracking and Actions: SAP Cloud ALM simplifies issue tracking and actions with integrated notifications. This means that you can quickly identify and address issues, ensuring that service delivery stays on track.