Resolving Issues with Troubleshooting and Diagnostic Tools

SAP support created several tools to help you troubleshoot the issues, diagnose problems, and connect securely.

Overview

The Automated Notes Search Tool (ANST) simplifies the identification of SAP correction notes for functional issues, customer codes, and customizing tables, particularly for standard processes.
To access SAP-relevant notes and identify issues related to customer code and customizing tables, users can initiate the process by starting the ANST transaction.
Additional resources are available for further understanding, including FAQs, instructional videos, and the SAP Help Portal.
Explore the following blogs for more insights: ANST and What is ANST?

Benefits

The tool only identifies SAP Notes that are relevant to the specific issue, streamlining the search process.
Unlike traditional note searches that require specific search terms, this tool automatically searches for SAP Notes based on the ABAP objects involved in the process, simplifying the search.
The tool is designed for ABAP-based systems, whether they run directly in the back-end system or through a front end, such as SAP Fiori or portals.

Access

Start an ANST transaction from the back-end and reproduce the issue. You can find more information in SAP Knowledge Base Article 1818192.
Before you proceed, make sure that the following notes are implemented in your system: SAP Note 2361155, SAP Note 2469123, and SAP Note 2286869.

Overview

The Performance Assistant simplifies the search for SAP Notes and SAP Knowledge Base Articles related to ABAP messages. It's based on the relevant message code, including the message class and number.
For additional information, you can check the FAQ, watch an informative video, or access in-depth details in the blog.

Benefits

Receive real-time updates for documentation.
The Performance Assistant instantly identifies new SAP Notes containing the relevant ABAP message code, ensuring you benefit from immediate updates and information.

Access

When you encounter an error message, double-click the error message and, to proceed with additional actions, choose the binoculars or search icon.
For more detailed guidance on this process, you can find additional information in SAP Knowledge Base Article 2096401.

Overview

Server snapshots can be triggered automatically or manually.
The kernel snapshot analyzer runs over 36 analyzers for different scenarios.
Read a blog introducing kernel snapshot and kernel snapshot analyzer on SAP Community.
SAP Knowledge Base Article 3110588 explains how the kernel snapshot analyzer helps analyze system-wide issues and provides solutions using server snapshots.

Benefits

The tool gathers the most important trace files used for troubleshooting.
It streamlines the analysis of ABAP system-wide problems, such as system hang-ups, slow performance, resource bottlenecks, and high business load situations.
Additionally, it visualizes errors and provides solutions along with configuration recommendations.

Access

A Java-based application is available for download from SAP Knowledge Base Article 3110588.
SAP Knowledge Base Article 3122914 provides a step-by-step guide to collecting a server snapshot and analyzing it with the kernel snapshot analyzer.

Overview

The SAP BusinessObjects BI support tool is a simple and easy-to-deploy client for the SAP BusinessObjects BI platform.
Its landscape analysis report offers a comprehensive view of the configuration and topology of SAP Business Objects Business Intelligence.
The tool automatically checks for SAP Best Practices, system configuration, service distribution, and other alerts.
It includes a toolbox with various root cause analysis and administrative tools, making it a lightweight supportability solution that simplifies the work of BI administrators.

Benefits

It eliminates question ping-pong and speeds up issue resolution.
Historical system configuration capture and change analysis are supported.
Admins save time with built-in tools, such as security analyzer, authentication, and trace wizards.
Proactive issue identification is enabled through customizable landscape alerts.
Sensitive report data can be secured for enhanced security.

Access

The tool is free for all SAP BusinessObjects customers and can be downloaded via the Software Download Center.
Additional information and resources can be found on the SAP Help Portal.
There is a version 2.1 webinar and demo available for further insights and demonstrations.

Overview

A versatile log reading application for analyzing text log files, regardless of their source application
Designed for SAP BI platform trace logs (GLFs) and other text formats
Features powerful search and filtering options
Includes configuration files and expert-created plugins that facilitate automatic analysis and tagging for quick access to critical information
A versatile log reading application for analyzing text log files, regardless of their source application

Benefits

Uses pre-built categories for quick identification of common SAP BusinessObjects BI log messages.
Can efficiently read long chains of multiple logs with minimal memory usage.
Capable of opening and scanning large logs, often exceeding the available memory on the machine. For example, a 4GB machine can load approximately 18GB of logs.

Access