Using Ask an Expert Peer

The Real-Time Support live channel Ask an Expert Peer is a service that lets you collaborate one-on-one with a qualified and approved expert outside of SAP on your technical, product-related questions.

Ask an Expert Peer has been integrated into the unified support experience and directly embedded in the optimized case management process. This channel facilitates collaborative problem-solving for technical and product-related questions through one-on-one interactions with qualified and approved experts external to SAP. Ask an Expert Peer is valuable for quickly resolving basic inquiries, including "how to" questions, and addressing low to medium-priority cases.

To access Ask an Expert Peer, navigate to the ‘Get Support’ app within the SAP for Me portal and provide the necessary information. It's important to note that you must have the authorization to "Report a case" to use this service (for detailed prerequisites, refer to the SAP Knowledge Base Article).

Ask an Expert Peer is automatically available as a channel for select products. Once you've submitted your question through Ask an Expert Peer, a qualified and approved external expert will collaborate to resolve your case through a chat window.

Should you wish to continue your session through another channel, you can convert it into a formal case or transfer it to Schedule an Expert for further assistance.

Please see the figure below for an insight into how the Ask an Expert process works.

• Swiftly resolve basic inquiries and low to medium-priority cases.
• Minimize waiting time for responses and resolutions.
• Gain industry insights and experienced perspectives on your questions.
• Resolve issues through chat.

• Use the Get Support app in the SAP for Me Portal.
• Limited availability. For product availability, refer to the SAP Knowledge Base Article 2998816.

• Ask an Expert Peer landing page​
• Read the SAP Knowledge Base Article 2998816 Ask an Expert Peer - Frequently Asked Questions to learn more