Using Guided Answers

Objective

After completing this lesson, you will be able to solve issues using Guided Answers

Guided Answers

Overview

The Guided Answers tool helps you troubleshoot and find solutions to technical problems using a step-by-step guide. SAP experts document exact steps for analyzing issues and make them available. Guided Answers will grow as our products change and accommodate new solutions and troubleshooting scenarios.

The Guided Answers tool is designed to assist you by providing a step-by-step guide to troubleshoot technical problems and solve problems.

SAP experts craft Guided Answers by documenting the steps they take when analyzing an issue or following a specific process. As our experts uncover fresh knowledge, Guided Answers will continuously expand to encompass new solutions and troubleshooting scenarios. The more the Guided Answers tool is utilized, the more intelligent it becomes. It leverages real-time analytics to drive content creation, and the feedback from SAP experts and users, provided anonymously, further enhances Guided Answers.

In addition to using the tool, you can provide us with a quick sentiment rating to express how you feel about a particular solution within Guided Answers. Your feedback is a valuable way to improve the tool's effectiveness.

Guided Answers:

  • Offers multiple channel support for finding answers
  • Is based on a decision-tree concept
  • Expands to handle new or unforeseen scenarios
  • Captures support engineers' workflows
  • Leads to relevant content SAP Knowledge Base Articles, SAP Notes, wikis, and more) for issue resolution
Screenshot of SAP Guided Answers

Benefits 

  • Step-by-step guidance for problem-solving
  • Learn product usage and troubleshooting
  • Self-guided scenario selection for faster issue resolution
  • Faster problem resolution with a user-friendly interface

Relevant Links

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