Overview
Knowledge base includes advanced search options and features. This empowers you to solve issues independently and more efficiently while effortlessly gaining knowledge.
Knowledge base allows you to search a variety of repositories, including:
- SAP Knowledge Base Articles
- SAP Notes
The following sections provide detail on each.
SAP Knowledge Base Articles with Search Engine Indexing
An SAP Knowledge Base Article provides you with case or single topic specific documents through SAP for Me or a search engine. The service delivers a fantastic support experience to SAP customers. It anticipates their needs, accelerates their path to accurate answers, and provides easy access to expert help.
- Instant publication
- Enriched content with screenshots
- Rating and commenting for SAP Knowledge Base Article feedback
- External search engine compatibility (mobile-responsive design)
Difference Between SAP Notes and SAP Knowledge Base Articles
| SAP Notes | SAP Knowledge Base Articles |
|---|---|
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Coding corrections for use in the implementation tool, SAP Notes and SAP Knowledge Base Articles are automatically displayed in 10 languages using machine translation: English, German, Japanese, Simplified Chinese, French, Portuguese, Spanish, Italian, Russian, and Korean. Read more at the SAP Support Portal.
The following video shows automatic translation in action.
Benefits
- Easy access through SAP for Me or search
- Quick topic-specific information
- Self-service machine translation for SAP Notes and SAP Knowledge Base Articles
Access
SAP Knowledge Articles and SAP Notes can be accessed on SAP for Me:
- With S-user.
- Configure SAP for Me for e-mail/SMS notifications regarding relevant SAP Notes and SAP Knowledge Base Articles updates.
The following image is an example of a SAP Knowledge Base Article on SAP for Me.
SAP Knowledge Base Articles can also be found using external search engines, such as Google
- Add the term "KBA" to your search to increase relevancy in your results.
- Articles will be shown as full views or previewswith a "read more option".
The following image is an example of a SAP Knowledge Base Article via an external search engine.
Relevant Links
- Direct link to knowledge base.
- SAP Knowledge Base Article 2081285 - How to get the best results from a knowledge base search?
- SAP Knowledge Base Article 2478289 – How to set up notifications for new or updated SAP KBAs and SAP Notes.
- Learn more in the SAP Community blog post.