Overview
Knowledge base includes advanced search options and features. This empowers you to solve issues independently and more efficiently while effortlessly gaining knowledge.
Knowledge base allows you to search a variety of repositories, including:
- SAP Knowledge Base Articles
- SAP Notes
The following sections provide detail on each.
SAP Knowledge Base Articles with Search Engine Indexing
An SAP Knowledge Base Article provides you with case or single topic specific documents through SAP for Me or a search engine. The service delivers a fantastic support experience to SAP customers. It anticipates their needs, accelerates their path to accurate answers, and provides easy access to expert help.
- Instant publication
- Enriched content with screenshots
- Rating and commenting for SAP Knowledge Base Article feedback
- External search engine compatibility (mobile-responsive design)
Difference Between SAP Notes and SAP Knowledge Base Articles
| SAP Notes | SAP Knowledge Base Articles |
|---|---|
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Include coding corrections for use in the implementation tool, SAP Notes and SAP Knowledge Base Articles are automatically displayed in 10 languages using machine translation: English, German, Japanese, Simplified Chinese, French, Portuguese, Spanish, Italian, Russian, and Korean. Read more at the SAP Support Portal.
The following video shows automatic translation in action.
Benefits
- Easy access through SAP for Me or search
- Quick topic-specific information
- Self-service machine translation for SAP Notes and SAP Knowledge Base Articles
Access
- With S-user via SAP for Me.
- Find SAP Knowledge Base Articles on external search engines, such as Google.
- Configure SAP for Me for e-mail/SMS notifications regarding relevant SAP Notes and SAP Knowledge Base Articles updates.
The following images show example SAP Knowledge Base Articles.
Relevant Links
- Direct link to knowledge base.
- SAP Knowledge Base Article 2081285 - How to get the best results from a knowledge base search?
- SAP Knowledge Base Article 2478289 – How to set up notifications for new or updated SAP KBAs and SAP Notes.
- Learn more in the SAP Community blog post.
- Find out to what extent knowledge base is already being used for self-service and case prevention. The Case Quality Report dashboard in SAP for Me provides an at-a-glance overview of key quality figures of confirmed cases. To execute the report, the authorization object "support desk evaluation" has to be assigned to your S-user.
- The following presentation explains how to use the dashboard: Customer COE Case Quality Evaluation Purpose and how to use the Case Quality Report Dashboard.