Knowledge quiz

It’s time to put what you’ve learned to the test, get 8 questions right to pass this unit.

1.

Customer Support requires which information details about your technical problem before starting an Expert Chat?

Choose the correct answer.
2.

What priority issues are best suited for Ask an Expert Peer?

There are two correct answers.
3.

The Customer Interaction Center (CIC) can assist with which of the following?

There are three correct answers.
4.

How can you access Expert Chat?

There are three correct answers.
5.

The Customer Interaction Center (CIC) is a contact channel for non-technical questions such as:

Choose the correct answer.
6.

Is it mandatory to create a case after an Expert Chat session?

Choose the correct answer.
7.

What happens if a Schedule an Expert issue is not resolved in 30-minute session?

Choose the correct answer.
8.

How much time is allotted for a Schedule a Manager scheduled call?

Choose the correct answer.
9.

Which case priority level is Schedule a Manager available for?

There are two correct answers.
10.

Ask an Expert Peer allows communication via what channels?

There are two correct answers.

Log in to track your progress & complete quizzes

Learning

SAP FacebookSAP YoutubeSAP LinkedIn