Overview
The Real-Time Support live channel Schedule a Manager is a service that enables you to book a 15-minute one-on-one call with a support manager. This service elevates the customer support experience by providing a deeper level of engagement, expertise, and personalized assistance for non-technical queries.
It’s available for medium and high priority cases that are sent to SAP, for all support levels and almost all solutions – at no additional charge.
Benefits
- Personalized Support: You can interact directly with SAP managers or experts, receiving personalized attention and tailored discussion for their specific issues or inquiries.
- Expertise Access: This feature allows you to tap into the expertise of higher-level SAP personnel who may have deeper insights and experience with complex scenarios or specialized non-technical topics.
- Enhanced Communication: The feature promotes better communication between you and SAP by facilitating structured discussions and ensuring that customer concerns are heard at a managerial level.
- Customer Satisfaction: By offering a channel for direct engagement with SAP leadership or subject matter experts, the ‘Schedule a Manager’ feature contributes to overall customer satisfaction and loyalty.
- Proactive Support: Managers or experts may proactively address potential issues or challenges, providing preventive guidance and helping you avoid future pitfalls.
Access
- Open the ‘View Cases app’ on the SAP for Me portal.
- Navigate to the problematic case you wish to schedule and select the ‘Schedule’ button.
- Choose a suitable date and time for the session based on your availability and urgency of the issue.
- Confirm the appointment to finalize the booking.
Before the scheduled session, gather any relevant documents, screenshots, or additional information that might help the SAP expert understand and address your issue more effectively. Ensure that you are available at the scheduled time and have a stable internet connection for the expert session.