Using Schedule an Expert

The Real-Time Support live channel Schedule an Expert is a service that allows you to schedule dedicated one-on-one sessions with SAP support experts. This service is designed to provide personalized and focused assistance for resolving technical issues, addressing specific questions, or getting guidance on best practices related to SAP software and solutions. It’s available for all support levels and almost all solutions – at no additional charge.

The following video shows Schedule an Expert in action.

• Personalized Support: You receive dedicated attention and guidance from SAP experts tailored to their specific requirements.
• Focused Assistance: The one-on-one session allows for in-depth discussions, problem-solving, and knowledge sharing on complex or specialized topics.
• Flexibility: You can choose a time that suits their schedule, ensuring convenience and minimizing disruptions to their workflow.
• Expertise Access: You gain access to SAP's vast knowledge base and expertise, helping them optimize their use of SAP solutions and achieve better outcomes.
• Documentation and Follow-Up: The session will be documented to capture important details, solutions provided, and any follow-up actions required. If necessary, follow-up activities are seamlessly transitioned into formal cases for continued support.

1. Open the ‘Get Support’ application on the SAP for Me portal.
2. Fill out the necessary information related to your issue.
3. When offered, select the ‘Schedule an Expert’ option as seen in the figure below.
   
4. Choose a suitable date and time for the session based on your availability and urgency of the issue.
   
5. Confirm the appointment to finalize the booking.

Before the scheduled session, gather any relevant documents, screenshots, or additional information that might help the SAP expert understand and address your issue more effectively. Ensure that you are available at the scheduled time and have a stable internet connection for the expert session.

You can also Schedule an Expert session from open cases, and this session will be conducted with the support expert assigned to your case.

• Schedule an Expert Landing Page​
• SAP Knowledge Base Article 2705707 - How and why to use Schedule an Expert for an open case
• SAP Knowledge Base Article 2651182: FAQ for more details​
• SAP Knowledge Base Article 2482688: How to get started