Using the SAP Support Portal

Objective

After completing this lesson, you will be able to explain the role and topics of SAP Support Portal

SAP Support Portal

The SAP Support Portal website provides public access to general support information, including maintenance, support offerings, onboarding details and other elements of SAP Services and Support, ensuring you're always in the know about the latest developments. The site provides direct access to support-related tasks in SAP for Me, including various support channels, self-services, tools, and support applications. Content of the SAP Support Portal is available through the search of SAP for Me. It's optimized to provide a streamlined and user-friendly digital experience, making it easier to find the information you need. With mobile accessibility, you can access the portal anywhere, anytime, using any device. The portal's navigation is simplified around six key areas:

  1. My Support
  2. Products
  3. Tools
  4. Maintenance
  5. Offerings & Programs
  6. Application Lifecycle Management

These sections are designed to help you navigate the portal efficiently and access the support and resources you require.

  • Central reference for support information and updates six key navigation areas to simplify your browsing experience.
  • Mobile optimization enables support access on any device, anytime.
  • Easy, public access takes you to tasks and applications in SAP for Me.
Annotated image of the SAP Support Portal

The following video shows the SAP Support Portal in action.

Benefits

  • Customizable top tasks area for one-click access to support, software downloads, user management, and cloud status.
  • Public presence allows you to use search engines to find information.
  • Centralized, efficient search bar on the home page to access knowledge resources on SAP for Me.

Access

Visit the landing page SAP Support Portal

Log in to track your progress & complete quizzes