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Course Content
Record of Achievement
Getting Started with Support from SAP (Support Accreditation)
Unit 1
Using Self-Service Support to Prevent Cases
8 Lessons
28 mins
After completing this unit, you will be able to:
- Identify Support Issues
- Identify SAP for Me key capabilities
- Integrate support into the product with Built-In Support
- Explain the role and features of SAP Support Portal
- Discuss the benefits of engaging with SAP Community
- Access product knowledge in SAP Support
- Use knowledge base to prevent cases
- Resolve issues with troubleshooting and diagnostic tools
Unit 2
Using Live Support Channels
5 Lessons
13 mins
Unit 3
Using AI-Guided Support when Creating Cases
6 Lessons
15 mins
Unit 4
Exploring SAP Cloud ALM
5 Lessons
13 mins
Unit 5
Using Scenario-Specific SAP Support
3 Lessons
33 mins
Record of Achievement
Pass all the quizzes and receive a digital badge
Getting Started with Support from SAP (Support Accreditation)
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