With this feature, you can create maintenance requests and maintenance orders of specific new types. These maintenance requests and orders are then part of end-to-end processes that are structured according to nine phases.
Overview of Order Types
With the Phase model for maintenance processing, when you create maintenance orders, you can select one of the following new order types:
Reactive Maintenance: The process that involves this order type allows you to perform maintenance of technical objects whenever a breakdown or a failure occurs. This process helps you reduce an asset’s downtime and increase productivity.
Proactive Maintenance: The process that involves this order type allows you to prevent the failure or breakdown of an asset by implementing preventive maintenance and using proactive measures. This ensures that the assets are well utilized and are available. It encourages optimal performance of assets and reduces cost by minimizing breakdowns.
Improvement Maintenance: The process that involves this order type allows you to create and plan improvement orders. An example is redesigning an equipment. This helps to reduce cost and improves the performance of an asset.
Operational Maintenance: The process that involves this order type allows you to record routine maintenance such as greasing that is done by maintenance or production team. This enables you to reduce cost and track activities which are not part of traditional maintenance process.
Overhead Maintenance: The process that involves this order type allows you to record activities that are not part of typical maintenance tasks such as training, development, documentation, and so on. This enables you to reduce cost and track activities which are not part of traditional maintenance process.
Then the maintenance order runs through several approval, planning, preparation and execution steps until it is finally completed. The individual phases are divided into subphases which - similar to an overall status - document the progress in the maintenance process. You can filter, sort and group the maintenance orders according to the phases or subphases in several order list views.