Knowledge quiz

It’s time to put what you’ve learned to the test, get 8 questions right to pass this unit.

What field can be used to trigger a process where a specific part is returned to a supplier?

Choose the correct answer.

Part Causing Damage

Repair Date

Object Type

Return Parts Status

Which of the following are examples of data that needs to be provided when creating a customer warranty claim?

There are two correct answers.

Object number

Claim number range

Installation date

Damage date

What are examples of typical process steps included in solution process Warranty Claim Management - Customer Claim Processing (63Y)?

There are three correct answers.

Create a supplier warranty claim

Accept a customer warranty claim

Renegotiate pricing

Post the customer claim to Finance.

Create a customer warranty claim

What does the scenario supported by solution process Warranty Claim Management - Supplier Recovery Processing (5HR) enable you to do?

Choose the correct answer.

Enter a warranty claim that you received from the respective supplier for a reimbursement from you to them.

Create a warranty claim that can then be forwarded to the respective supplier for a reimbursement.

Enter a warranty claim that you received from the respective customer for a reimbursement from you to them.

Create a warranty claim that can then be forwarded to the respective customer for a reimbursement.

What are examples of preliminary steps that need to be taken care of before the actual execution of the process steps can start for scope item Warranty Claim Management - Customer Claim Processing (63Y)?

There are three correct answers.

Maintain equipment data and customer warranty

Define processing status values

Maintain customer data

Configure intercompany postings

Check pricing condition records

What are examples of data that needs to be provided when created a supplier claim?

There are three correct answers.

Equipment

Customer

Repair date

Supplier

Service contract number

What are examples of processing status values that can be used in a supplier recovery process?

There are three correct answers.

Claim Rejected and Posted to Finance

Claim Rejected

Supplier Response Submitted

Supplier Response Received

Waiting for Supplier Response

What are examples of values for the Decision field that can be entered in a claim in a supplier recovery process?

There are three correct answers.

Rejected - Formal Validation Error

Rejected - Document Incomplete

Approved Partially

Rejected - Content Validation Error

Approved with Errors

What could be a business benefit of using solution process Warranty Claim Management - Customer Claim Processing (63Y)?

Choose the correct answer.

Save money by only paying claims that have a legal ground and by only paying the appropriate (negotiated) prices or rates

Ensure that you build up a better business relationship with the involved supplier

Fewer customers to deal with, so less opportunities for mistakes

Better negotiated pricing and lower rates

10.

When you save a claim, what processing status is automatically set?

Choose the correct answer.

Created

Submitted

Saved

Executed