When you are using SAP Intelligent Agriculture, a Software as a Service (SaaS) application, the responsibility of managing the infrastructure, software architecture, debugging and logs lies with the SAP Intelligent Agriculture team.
Therefore, as a company you get the following benefits:
- You have access to dedicated Support Teams and managed infrastructure, which allow you to focus on your core business.
- You get automatic updates and maintenance, as well as built-in monitoring and logging.
- Our solution follows a standardized SAP Architecture and meets important product standards around Security and Compliance to ensure your data and application are safe.
Incidents Handling for SAP Intelligent Agriculture
If you find any system issues or some of the error messages are not clear, you can get support and raise tickets through this link: Get Support
SAP Intelligent Agriculture-related incidents should be reported using the following component: LOD-AG-FARM.
Refer to this OSS Note to learn more about best practices while creating incidents: SAP for Me: 1339209 - Best practices for creating a support case (Best practices for creating a support case - SAP for Me)
Troubleshooting for BTP-related issues
For SAP Business Technology Platform (SAP BTP) (SAP Help Portal: SAP Business Technology Platform), there are specific guidelines on how to solve issues for different topics:
- For issues related to uploading and running applications - check out this link to learn more: SAP Help Portal: Troubleshooting
- For SAP BTP connectivity issues - check out this link: SAP Help Portal: Monitoring and Troubleshooting