Using the Billing Request for Correction

Objectives

After completing this lesson, you will be able to:
  • Understand Convergent Invoicing functionality for Credit Memos or Debit Memos
  • Understand process steps in use of Billing Request for Correction
  • Understand how to customize Billing Request for Correction

Convergent Invoicing Functionality for Credit Memos or DebitMemos

Lesson Overview

The lesson gives an overview about use of billing request for correction functionality for debit memo or credit memo creation. Hereby the amount already invoiced to a customer can be adapted by creating a correction document and correction BITs.

Business Example

Customer Bovi complaints the January Invoice. The Service was not available at three days. Since the invoice was already posted and paid, the agents offers a credit of 10 % for invoice amount. The credit of 10% for January Invoice will be assigned to the next invoice in February.

Convergent Invoicing Functionality for Credit Memos or Debit Memos

Most common use case for Billing Requests for Correction:

Invoice documents usually consist of various and many services, the end customer is being charged for. Now customer complaints, not to have consumed a particular service, or customer complaints about poor quality of a particular service within such an invoice. In this situation, reversing the whole invoice and create a new one may be unnecessarily complex. It stresses the system with increased amount of data and bothers the customer with communications.

A credit memo request in this case is the more lightweight solution: Just tell the system, to grant a credit in the amount of the particular service (also with a reference to this service). This credited amount is taken into the next usual invoice, so next customers total is reduced by the amount of the service the customer complaint about.

Technically a Billing Request is a new separate object in Convergent Invoicing. The Billing Request collects all corrections to one invoicing document.

Corrections can be done to the complete invoice as such, to a particular invoice item or a particular billable item contained in the invoice. Once the Billing Request is released, every adjustment will result in a new billable item, which can be processed in next invoice run.

There are three possibilities how to reference the Billing Request to the original invoicing document:

Process Steps in Convergent Invoicing Functionality for Credit Memos or Debit Memos

Option 1: References to the invoice amount.

It is possible to give either a fixed credit to the invoice or to calculate a percentage of the invoice amount as a credit amount.

The BITs that are created by the Billing Request have as the source transaction type CRDIT or DEBIT and the Billing request document number as a source transaction ID.

All BITs belonging to the same Billing Request are billed togehter, beause the have the same source transaction ID.

Option 2: References to the invoice item.

It is possible to give either a fixed credit or debit to the invoice or to calculate a percentage of the invoice item amount as a credit or debit amount.

Option 3: References to the billed items in the invoice.

It is possible to give either a fixed credit to the invoice or to calculate a percentage of the invoice item amount as a credit amount.

Hint: It is possible to combine Option 1 up to 3 in one Billing request for Correction.

Customization of Billing Requests for Correction

Customizing for Billing Request for Adjustments: Financial Accounting (New) → Contract Accounts Receivable and Payable → Convergent Invoicing → Enhanced Functions → Billing Requests for Adjustments.

Prerequisites: Billable Item Classes need the interface Receivable/Payable (Extended Interface)

Hint

There is no restriction for creation of Billing Requests for Correction for any invoicing process, since there is no customizing that links the billing request functionality with the invoicing functions.

Create Credit Memo

Exercise Objectives

After completing this exercise, you will be able to:

  • Create a Credit Memo with a new Billing Request for correction.

  • Release Billing Request for Billable Item creation.

  • Bill Billable Items for adjustment with the next invoice.

Business Example:

Your customer BP## complaints about the January Invoice which has an amount of 100 Euro. The service was not available at 3 days. Create a credit memo of 10 % for the invoice amount and give a credit of 5 Euro for one billable item. Create a new invoice for February which includes the correction BITs created by the credit memo.

Exercise Options

To perform this exercise, you have two options:

  1. Watch the simulation: to start the simulation, choose Start Exercise in the figure below.
  2. Perform the steps, as described below.
ExerciseStart Exercise

Task 1: Create an ordinary Invoice for January

Steps

  1. Create test data for BP## and CA## for an ordinary invoice for January with RFKKBIXBITSAMPLE program with variant Unit7_Cred_Jan.

    Perform this step in back-end system T41 client 400, user BR245-## password Welcome1.

    1. Run the RFKKBIXBITSAMPLE program with variant Unit7_Cred_Jan to generate the test data. In the SAP Easy Access menu, chooseTools → ABAP Workbench → Development → ABAP Editor .

      Program:RFKKBIXBITSAMPLE
      Variant:Unit7_Cred_Jan

    2. In the Contract Account field, change ## to your group number. In the menu, choose Program → Execute.

  2. Run Billing Process BIDA for January billable items for BP## and CA##.

    One Billing Document is created:___________

    1. In the SAP Fiori launchpad search section Billing and choose the tile Execute Billing - Business Partner (Corresponding back-end transaction FKKBIX_S).

      Billing ProcessBIDA 
      Billing SubprocessBSDAAC245 Billing Process Data and Telecommunication
      Billing Date31.01.2018Billing Subprocess Printing
      Contract AccountCA## 

  3. Run Invoicing Process Z1 for January Data. As a result you have an Invoice document for January:____________________________________________________

    1. In the SAP Fiori launchpad search section Invoicing and choose the tile Execute Invoicing - Business Partner (Corresponding back-end transaction FKKINV_S).

    2. Create invoicing documents for your contract account CA## with the following parameters:

      Invoicing ProcessZ1
      Document Date31.01.2018
      Posting Date31.01.2018
      Reconciliation Keyeither proposed or generated

Task 2: Create a credit memo for the invoice

Steps

  1. Create a credit memo for Invoice from Task 1 with Reason for Billing request "CRM1 Credit Memo request".

    1. In the SAP Fiori launchpad search section Correction and choose the tile Manage Credit/Debit Memos (Corresponding back-end transaction FKKBIX_BILLREQ).

    2. Choose the Create button.

      Reason for Billing Re.CRM1 Credit Memo Request
      Invoicing DocumentInvoicing Document Number created in Task 1

    3. Press OK. Enter Name:Credit for Customer Complaint in January ##.

    4. Save the billing Request: Program → Save. Don´t leave the billing request.

Task 3: Credit one billed item

Steps

  1. Give a credit for one billable item, because the service was not available.

    1. Create a credit for one billable item. Go to Tab: Add credit for Billable Items. Select the billable item you want to credit and enter 5 Euro amount. Choose the Add button.

    2. Press Button Apply Changes.Validate the Reference Type of the created item; it should be "Corrected Billed Item".

Task 4: Credit the Total Invoice Amount with 10%

Steps

  1. Create a 10% credit for invoice amount.

    1. Choose Add Overall Credit.

    2. In the pop up window choose % in the dropdown box.

    3. Enter 10 in the corresponding value field.

    4. Choose OK.

    5. Check, if reference type Corrected Invoicing Document is used.

    6. Choose the Save button.

    Result

    Go to Tab: Items and check, if Amount of 10% of Invoice amount was created with Reference Obj = INVDOC_COR.

  2. Release Billing Request and create Correction BITs

    1. In the SAP Fiori launchpad search section Correction and choose the tile Manage Credit/Debit Memos (Corresponding back-end transaction FKKBIX_BILLREQ). Search your Credit/Debit Memo and select it.

    2. Select your memo and choose the For Checking button. Now, choose the Release button and accept the confirmation message.

  3. Analyze in log the new credit BITs for correction.

    1. Go to the Display Billable Items app and select the items by using you contract account CA##.

    Result

    Result: All BITs have the Source Transaction Type CRDIT and Source Transaction ID = Billing Request Number.

  4. Analyze invoice document references.

    1. In the Fiori launchpad search section Invoicing and choose the tile Display Invoicing Documents (Corresponding back-end transaction FKKINVDOC_DISP); Billing request is listed in tab References.

Task 5: Create new Billable Items for February

Steps

  1. Create test data for BP## and CA## invoice for February with RFKKBIXBITSAMPLE program with variant Unit7_Cred_Feb.

    1. Run the RFKKBIXBITSAMPLE program with variant Unit7_Cred_Feb to generate the test data. In the SAP Easy Access menu, chooseTools → ABAP Workbench → Development → ABAP Editor.

      ProgramRFKKBIXBITSAMPLE
      VariantUnit7_Cred_Feb

    2. In the Contract Account field, change ## to your group number. In the menu, choose Program → Execute.

Task 6: Create a new Invoice for February

Steps

  1. Run Billing Process BIDA for February billable items for BP## and CA##.

    1. In the SAP Fiori launchpad search section Billing and choose the tile Execute Billing - Business Partner (Corresponding back-end transaction FKKBIX_S).

      Billing ProcessBIDAAC245 Billing Process Data and Telecommunication
      Billing SubprocessBSDABilling Subprocess Printing
      Billing DateToday 
      Contract AccountCA## 

    Result

    One (or two?) Billing Document is created:___________

  2. Run Invoicing Process Z1 for February Data.

    1. In the SAP Fiori launchpad search section Invoicing and choose the tile Execute Invoicing - Business Partner. The corresponding back-end transaction is FKKINV_S).

    2. Create invoicing documents for your contract account CA## with the following parameters:

      Invoicing Process:Z1
      Document Date:Today
      Posting Date:Today
      Reconciliation Key:either proposed or generated

    Result

    As a result you have an Invoice document for February: ___________________

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