Note
This unit and the previous Unit 11 contain advanced features that are better utilized after becoming familiar with the master EMS functions introduced in Units 1-9.We’ve had a chance to use SAP Entitlement Management’s Configure Entitlement Master Data and Monitor Entitlement Process apps. Let’s move on to examining the process of a downstream orchestration of an entitlement.
After the entitlement is provisioned, where the user's permissions and rights are granted, SAP Entitlement Management coordinates the order by serving as a bridge between the customer's order and the downstream fulfillment system.
The provisioning process involves the following steps:
- Automatic configures the entitlement: SAP EMS ensures that entitlements are set up correctly and efficiently according to the terms of the contract or order.
- Triggers the downstream process: SAP EMS automatically triggers or kick-starts processes that occur further down in the system or in a sequence of events. Reducing human intervention helps reduce the cost of fulfillment and improves the customer experience.
- Tracks the completion status: SAP EMS automatically notifies the customer of delivery times and installation services for hardware purchases to reduce manual intervention and support the fulfillment process.
Let’s walk through a typical downstream orchestration of an entitlement provisioning. Watch the following video to get started.
Managing provisioning orchestration in SAP Entitlement Management is an ongoing process that involves continuously managing and automating the provisioning of software and services to ensure that authorized users have access. Licensing agreements are also followed. There are other aspects such as entitlement tracking, usage monitoring, and compliance management that also must be considered to tie everything together.
Summary
In this learning journey, you learned how to configure and maintain entitlements for various everything-as-a-service subscriptions, including managing entitlements and synchronizing master data; configuring basic entitlement settings; defining and maintaining entitlement generation rules; modeling entitlements; and managing the end-to-end entitlement process and entitlement provisioning orchestration.
You’ve had a chance to explore a few of the many capabilities of SAP Entitlement Management and learn how this cloud-based software solution manages, tracks, and monetizes customer-based entitlements. It’s time to put your knowledge to action.