Knowledge quiz

It’s time to put what you’ve learned to the test, get 3 questions right to pass this unit.

1.

What information is contained in the QR code?

Choose the correct answer.
2.

What are the names for the possible customer interactions and dialog options?​

There are two correct answers.
3.

Customer use self-service ​through the portal and the chat assistant​.

Choose the correct answer.

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