Items requiring clarification arise when you post a payment/check lot but either some or all payments could not be posted. When you post a payment/check lot, these items are posted to an interim account and included in a clarification worklist.
You can transfer these items from the interim account to a contract account, if you process the worklist.
You can process the posting for a payment, for a payment lot or for all clarification cases for more than one payment/check lot.
You can clarify items from the payment lot as follows:
Correct the data used to select the items and restart the posting.
Create the posting on account or the clearing manually. Partial clearings can be posted more than once. It's also possible to transfer posting items by using short account assignment defined in customizing. In connection with this posting, you can start a workflow to send an e-mail to the department receiving the posting.
Create a repayment request if you were unable to allocate the incoming payment amount to an individual item. The system then reposts the amount from the interim account to a repayment clearing account.
Clearing control is responsible for automatically allocating payments to open items and can be used in various processes (account maintenance, payment lot processing).
SAP supplies two standard workflows to support the clarification worklist processing:
You can use workflow WS21000078 to allocate a clarification case to a processor before it's sent to an agent in the workflow inbox. Agent assignment and agent restriction ensure that clarification cases are only assigned to an agent once. This means that if an agent cannot process and complete a clarification case, this case is sent automatically to another agent.
You can use workflow WS21000077 to forward a clarification case from agent to agent, if an agent cannot clarify a case. You should activate the Workflow Direct Switch indicator in the general workflow customizing settings, so that the Next Processor query appears immediately after processing.
The selection options of the clarification list enable you to restrict the open clarification cases according to clarification accounts and account holders.
You can use role 2100008 Limited Selection Clarification Worklist and role 2100009 Limited to Acute Clarification Cases to define mapping rules and thereby assign each clarification case to at least one processor or group of processors.
You can use transaction PFAC_INS to create these mapping rules.
You can use transaction FICAIMG and choose Technical Settings → Prepare Processing of Clarification Worklist to activate the roles for the clarification process for the application object PLOT Payment Lot.
You can use the RFKKUMBKL report to transfer payments that are in clarification and that you cannot assign, and thereby remove them from the clarification worklist. Carry out the transfer posting by specifying a short account assignment to which a minimum retention period is assigned.
When you call a clarification case, the system automatically suggests a clarification proposal. You can define the range of the clarification proposal in your personal settings. In addition to the proposed business partners, the system can display their most recent payments and due items, search for similar numbers (for example, document and account numbers) and switch to the clarification processing screen so that you can distribute the payment amount between several business partners.
In the clearing proposal, you can delete proposed lines, select all proposed lines or reverse the selection in all lines.
In some cases, the clarification proposals from previous clarification cases are not helpful. For example, if a payment was allocated to the wrong business partner and is reallocated later, the system will always propose the wrong business partner whenever using that bank account.
[1] Incoming payment: bank to bank clearing account
[2] Allocation not possible (clarification): bank clearing to clarification account
[3] Clarification not possible (repayment): clarification to clearing account
[4] Repayment in payment run: repayment clearing to bank clearing account
[5] Outgoing payment: bank clearing to bank account (outgoing bank statement)
You can use the following functions if the credit use has to be clarified for a business partner:
Credit clarification
Credit processing
You can use the Credit Clarification function to process the following types of credit:
Credit that was previously selected by the mass activity Generate Credit List and sent to clarification processing
Credit that was directly included in the clarification worklist as a result of customizing settings
You should only use the Credit Processing function to manually process individual credit that has not been entered by the credit list.
The Remain and Send Letter processing activities are available only within credit clarification.