Tell us what you think

We want to create the best possible experience for our learners. Your feedback helps us to improve the experience for everyone.

Reviewing Initial Communications and System Provisioning

Objectives

After completing this lesson, you will be able to:

Review the communications delivered to customers after purchasing SAP S/4HANA Cloud
Provision Systems in SAP for Me

Onboarding Communication Journey

After signing the SAP S/4HANA Cloud contract, the signer (CTO, CIO, or similar) will receive a purchase order confirmation email with the purchase details and next steps. On the contract start date, the signer will receive a separate "Welcome" email with detailed information about beginning the implementation project. If an IT Contact (customer system admin) was not specified at the time the contract was signed, only the signer receives this "Welcome" email, however the person who will be the system admin should also be aware of the information in this email. Because this email is only sent once and can't be resent, we have documented all the information from the welcome email in a website called the Customer Onboarding Resource Center. We strongly recommend the core members of the customer project team attend one of the onboarding webinars to get an overview of the resources available to help them succeed and what the next steps are.

Screenshots of the email with purchase confirmation and contract start date, along with a screenshot of the Customer Onboarding Resource Center with text stating that the same information from the email is documented in the resource center.

Note

In addition to the SAP S/4HANA Cloud welcome email, an SAP Business Technology Platform welcome email will also be sent.

If the IT Contact role was not assigned to the correct person, this can be resolved by creating a support case in SAP for Me → Services & Support dashboard with the following information:

Subject: Request update to the Contact Person IT
Description: Please change the IT Contact to <NAME>, <EMAIL ADDRESS>
Component: XX-S4C-OPR-SRV

Note

Only one person is assigned as the IT Contact. The IT Contact is the customer system admin and will receive all system provisioning notifications and other communication about the systems. While only one person can be assigned as the IT Contact, multiple people can be assigned as a Communication Contact to enable them to receive general communications related to the systems.

System Provisioning in SAP for Me

IT Contact provisions SAP Cloud ALM via SAP for Me → Systems & Provisioning dashboard

The customer IT Contact triggers provisioning of the following system from SAP for Me → Systems & Provisioning dashboard:

SAP Cloud ALM

Screenshot of the Systems & Provisioning dashboard.

Note

During the provisioning of SAP Cloud ALM, you have a choice of selecting an existing SAP Cloud Identity Service to connect to the new systems. For brand new customers, there will not be an existing SAP Cloud Identity Service available, so a new one will be automatically created in the region of the customer's choosing. To learn how to set up SAP Cloud Identity Services, check out this SAP Blog: SAP Cloud Identity Services Administration for first time implementers in SAP S/4HANA Cloud, Public Edition projects and the Identity Authentication documentation in SAP Help Portal.

The IT Contact will receive several email notifications with login information for the provisioned systems. Regardless of the order in which the email notifications are received, the SAP Cloud Identity Authentication Service (IAS) must be activated first. From within the IAS, users can be created and assigned permission to access SAP Cloud ALM.

Provisioning of the following systems is automatic and does not need to be triggered by the IT Contact via SAP for Me:

SAP Signavio Process Manager
SAP Signavio Process Collaboration Hub
SAP Business Technology Platform

For a new implementation, the SAP S/4HANA Cloud Private Edition systems are provisioned at a later point in the implementation. For a system conversion, no SAP S/4HANA Cloud Private Edition systems are provisioned, because each system is generated through the Software Update Manager tool that converts the ECC system to SAP S/4HANA.

Next lesson