Knowledge quiz

It’s time to put what you’ve learned to the test, get 2 questions right to pass this unit.

1.

What should you do if a customer requires a replacement product, but does not return the goods they originally purchased?

Choose the correct answer.

Create a Credit Memo Request.

Create a Return Order.

Create a Free-of-Charge Subsequent Delivery.

Create a Free-of-Charge Delivery.

2.

What should you do if a customer needs a refund but does not return the goods they have purchased?

Choose the correct answer.

Create a Credit Memo Request.

Create a Return Order.

Create a Free-of Charge Subsequent Delivery.

Create a Free-of-Charge Delivery.

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