After completing this lesson, you will be able to:
Give an overview of SAP Service and Asset Manager and list its key features
List the extension components for SAP Service and Asset Manager
Download and install the SAP Service and Asset Manager mobile app from Apple App store or Google Play Store
Overview SAP Service and Asset Manager
SAP Service and Asset Manager is the next generation mobile solution for SAP Intelligent Asset Management. It is a high performing native mobile application, developed using the latest innovations in SAP Business Technology Platform and SAP User Experience.
SAP Service and Asset Manager offers a unified native mobile solution for Enterprise Asset and Field Service Management, with persona-centric multipersona support and standardized technology stack using SAP Business Technology Platform Mobile Services.
SAP Service and Asset Manager 2205 supports the following three personas:
Maintenance Technician
Field Service Technician
Inventory Clerk
Product Release Info
SAP Service and Asset Manager is developed based on SAP Asset Manager code line, therefore for SAP Asset Manager customers, it is a standard technical upgrade to start with SAP Service and Asset Manager. A separate license is required to run SAP Service and Asset Manager in production. Customer can convert SAP Asset Manager license or acquire new license for SAP Service and Asset Manager.
The following table provides information on the mainstream maintenance last four releases.
Required Digital Core System and Supported release
Digital Core System
Supported Release
SAP S/4HANA On-Premise
1610 FPS 01 or higher
SAP S/4HANA Cloud Extended Edition
2002 or later
SAP ERP
ECC 6 Ehp7 SP14 or higher
Device Support
Mobile OS
Form Factor
iOS
Phone, Tablet
Android
Phone, Tablet
Functional Features
The SAP Service and Asset Manager 2205 supports three personas:
Maintenance Technician
Field Service Technician
Inventory Clerk
In the past, the Extension components were separately delivered. However, with release SAP Service and Asset Manager 2205 the Extensions components are merged into the base app which indicates shift in the strategy from component to persona-based model. Each standard persona is designed with optimized user experience, data model, and performance improvement. A user can be assigned multiple personas at the same time, and switch between personas easily through application profile persona toggle from the device.
The following table provides a list of features supported by each persona. You can find additional information in the help documentation Feature to Persona Matrix | SAP Help Portal.
Features Supported by Each Persona
Feature
Feature Description
Maintenance Technician
Field Service Technician
Inventory Clerk
CA_ATTACHMENT
Attachment support for business objects (DMS / BDS / GOS)
Y
Y
NA
CA_BILL_OF_MATERIAL
Bill of material (BOM) for technical objects
N
NA
NA
CA_BUSINESS_PARTNER
Business partner
N
Y
NA
CA_CLASSIFICATION
Classification and characteristics for technical objects
Y
NA
NA
CA_CORE_DATA
Core data including org. structure (ex: Plant, Work Center)
Y
Y
Y
CA_CREATE_TECH_OBJECT
Create equipment and a functional location.
Y
NA
NA
CA_CREW_MANAGEMENT
Crew management
N
NA
NA
CA_DIGITAL_SIGNATURE
Digital signature
N
NA
NA
CA_GEOSPATIAL_INFO_SERVICE
GIS support for Esri ArcGIS and GEF
Y
Y
NA
CA_LOCATION_UPDATE
User location tracking
N
N
NA
CA_NO_HISTORY
Notification history
Y
N
NA
CA_SERVICE_REPORT
PDF service report generation
N
Y
NA
CA_SIGNATURE_CAPTURE
Signature (physical) capture as image.
N
Y
NA
CA_TECH_OBJECT
Equipment and functional location master data.
Y
Y
NA
CA_WO_HISTORY
Work order history
Y
N
NA
CS_EXPENSE_REPORT
Expense reporting
N
Y
NA
CS_MILEAGE_REPORT
Mileage reporting
N
Y
NA
CS_NOTIFICATION
Service notifications
NA
Y
NA
CS_SERVICE_ORDER
Service orders
NA
Y
NA
EAM_CHECKLIST
EAM checklist
N
NA
NA
EAM_PHASE_MODEL
Phase model
N
NA
NA
FOW_ROUTE
Field Operations Worker component
N
NA
NA
FSM_SCHED_INTEGRATION
Field Service Management Scheduler integration
N
N
NA
HR_TIMESHEET
CATS timesheet
N
NA
NA
IAM_CHECKLIST
ASPM checklist
N
NA
NA
IAM_INDICATORS
PdMS indicators
N
NA
NA
ISU_METER_MANAGEMENT
Meter Management component
N
NA
NA
MM_GOODS_ISSUE
Goods issue for Inventory Management
NA
NA
Y
MM_GOODS_RECEIPT
Goods receipt for Inventory Management
NA
NA
Y
MM_MATERIAL_DATA
Material master data
Y
Y
Y
MM_PHYSICAL_INVENTORY
Physical inventory
NA
NA
Y
MM_STOCK_LOOKUP
Stock lookup by plant and storage location
Y
Y
Y
MM_STOCK_TRANSFER
Stock transfer
NA
NA
Y
MM_TECHNICIAN_GOODS_ISSUE
Goods issue for planned materials on work order
Y
Y
NA
PM_ASSEMBLY
Equipment assembly information for work order
Y
NA
NA
PM_CLOCK_IN_CLOCK_OUT
Clock In / Clock Out
N
NA
NA
PM_CONFIRMATION
PM confirmations for time recording
Y
Y
NA
PM_LINEAR_ASSET_MANAGEMENT
Linear Asset Management (LAM)
N
NA
NA
PM_MEASUREMENT
Measurement readings
Y
NA
NA
PM_NOTIFICATION
PM notifications
Y
NA
NA
PM_OBJECT_LIST
Object lists on work orders
Y
NA
NA
PM_PRT
Production, Resources, and Tools (PRT)
Y
NA
NA
PM_SUPERVISOR_MODE
Supervisor mode
Y
NA
NA
PM_WORK_ORDER
PM work orders
Y
NA
NA
QM_CALIBRATION
Calibration orders and inspection lots
N
NA
NA
Explanations:
Y–Yes
N–No
NA–Not Applicable
Standard SAP Service and Asset Manager is delivered with base application, and extra extension components. The base application is available in the App Store. Extension components are available in the SAP Support software download site.
The base application supports common asset management maintenance execution functionalities. Extension components provide optional industry or process-specific features that can be bundled with the base application. Extension components are available with the SAP Asset Manager license.
The following extension components are available:
Asset Central
Crew Management
Customer Service
Field Operation Worker
Meter Management
Base Application Features
Features
Description
Order Management
View Work Order Detail
View work order data
Operation/SubOperation, Components/Parts, Object List, Notes, Production Resources and Tools (PRT), Document Attachment
Linear Asset Management (LAM) data
Related work orders
Related notifications
Create/Edit/Delete Work Order
Work order delete is only allowed for locally created order that hasn’t been uploaded to the back-end SAP system.
Mobile Status Lifecycle for Work Order
Use mobile status to control work order system status and/or user status.
Notification delete is only allowed for locally created notification that hasn’t been uploaded to back-end SAP system.
Mobile Status Lifecycle for Notification
Use mobile status to control PM notification system status and/or user status:
Receive, Start, Hold, Complete Notification.
View or Add Attachment.
Image, PDF document, Text Document, Word Document, URL
PM Notification Distribution Rules
Data distribution rules supported:
Header Level Person Responsible
Task Level Person Responsible
Header Level Planner Group
Header level Work Center
Free Search
Dependent Queue
Inspection & Measurement
View Measuring Point Detail
View Measurement History
Take Measurement Reading.
Time Management
View PM Time Confirmation History
Create/Edit PM Time Confirmation
View CATS Timesheet History
Create/Edit CATS Timesheet Record
Clock-in/Clock-out
Allow multi-user/technician to perform independent time tracking for same work order or operation.
Asset Data Management
View Equipment Detail
View equipment data:
General Info, Address, Document Attachment
Business Partners
Classifications
Equipment Bill of Materials
Equipment Hierarchy
Measuring Points and Measurement History
Warranties
Related Work Orders
Related Notifications
View Functional Location Detail
View functional location data:
General info, Address, Document Attachment
Business Partners
Classifications
Functional Location Bill of Materials
Functional Location Hierarchy
Measuring Points and Measurement History
Related Work Orders
Related Notifications
Equipment Installation and Dismantle
Add Attachment.
Analytics
Line/Bar Chart
Measurement History
Geospatial Map
Display Geospatial Map.
Display ESRI base map
Offline Geospatial Map
Online Search
Real-time Inventory Lookup
Bill of Material Lookup
Push Notification
Send Push Notification for Qualified Objects.
Support Work Order, PM Notification
Maintenance Technician Persona
SAP Service and Asset Manager supports maintenance technicians who maintain enterprise assets to perform their job with complex information and business logic that is always available whether they are connected to the network or working in offline environments. The following picture provides an overview of the functions in maintenance and different job roles.
As SAP Service and Asset Manager 2205 release, the Maintenance Technician Persona supports two roles:
Maintenance Technician
Maintenance Supervisor
Maintenance Technician Role
The following picture provides a high-level overview of the process supported by Maintenance Technician Role.
Maintenance Supervisor Role
The following picture provides a high-level overview of the process supported by Maintenance Supervisor Role.
Field Service Technician Persona
Field Service Technician Persona enables technician to work on equipment installed at the customer site. The product enables technicians to process services orders, including recording mileage, expenses, and eventually generating a Field Service Report.
The following picture provides a high-level overview of the process supported by Field Service Technician.
Inventory Clerk Persona
The Inventory Clerk Persona enables a storeroom operator to receive, issue, or transfer stock. It also supports issue and receipt of Batch Managed, Serialized, and Valuated Materials. It supports Inventory Management process of both SAP S/4HANA and SAP ECC back ends.
The Inventory Clerk Persona supports the following functions:
Goods Receipt
Goods Issues
Stock Transfer
Stock Lookup
Physical Inventory
The following picture provides a high-level overview of the process supported by the Inventory Clerk persona.
Extension Components
Asset Central Extension Component
Asset Central Extension Component provides integration with Intelligent Asset Management solutions.
Features
Description
Inspection & Measurement
Create/Complete ASPM Checklist Assessment
Only enabled when ASPM connection is setup in SAP back-end system.
Asset Data Management
View Equipment Detail
Equipment Health Indicator from IAM PDMS
Crew Management Extension Component
Crew Management Extension Component allows supervisors and team leaders to manage their crew member and vehicle during maintenance task.
Features
Description
Time Management
Add or Remove Crew Members
Add or Remove Vehicle
Record Vehicle Odometer Reading
Record CATS Time Records for Crews
Customer Service Extension Component
Customer Service Extension Component supports field service technician to service equipment at customer location using classic SAP ERP Customer Service.
Features
Description
Order Management
View Service Order Detail
View additional service order data:
Customer detail
Location and address info
Contract and warranty info for customer
Create/Edit/Delete Service Order
Service order delete only allowed for locally created order that hasn’t been uploaded to back-end SAP system.
Notification Management
View Service Notification Detail
View additional service notification data:
Customer detail
Location and address info
Create/Edit/Delete Service Notification
Notification delete only allowed for locally created notification that hasn’t been uploaded to back-end SAP system.
Online Map
Display Customer and Partner Address
Online Driving Direction
Field Operation Work Extension Component
Field Operation Work Extension Component can improve efficiency for field mobile workers when performing inspection rounds.
Features
Description
Inspection & Measurement
View Route Detail
Route Id, description, priority, due date, location, and stops
View Technical Objects
View technical objects and measuring points assigned to each stop
Take Measurement Reading in Group
Record measurement reading for all measuring points assigned to technical objects of a stop
Online Map
Display Route and Stop on Map
Meter Management Extension Component
Meter Management Extension Component allows maintenance technicians in utility industry to perform industry specific tasks for meter/device management.
SAP Service and Asset Manager in the App Store or Google Play
The latest release of the standard SAP Service and Asset Manager mobile application is available in Apple App Store or Google Play. It is free to download. Anyone with an iOS phone, iPad, Android phone, or Android tablet can download the app.
Demo Mode Features
After downloading the SAP Service and Asset Manager app, user can try out many of the standard functionalities in the app using demo mode. Demo mode runs offline, and demo data is available in the demo mode. You can switch Personas through the Profile Settings menu option.
