Let's begin by reviewing the purpose of SAP Commerce before you see how it integrates with Subscription Billing.
What Is SAP Entitlement Management?
SAP Entitlement Management focuses on managing customer entitlements, defining what customers are entitled to based on their subscriptions or service agreements. It includes features for governing access to products, services, and features. In contrast, SAP Subscription Billing focuses on the monetization of subscription-based services, managing billing, invoicing, and payments for these services. Together, they enable businesses to efficiently manage and monetize their subscription offerings.
Integrating SAP Entitlement Management
The integration of SAP Entitlement Management and SAP Subscription Billing allows businesses to connect their systems for managing customer entitlements and subscription-based billing. This means that they can use both systems together to manage a customer’s access to entitled products, services or discounts and charging for subscriptions.
The integration also helps businesses track how entitlements are being used within subscription services. It allows them to see if customers are using the entitlements they are entitled to and manage them accordingly. Also, it enables companies to offer personalized subscription options to customers based on their entitlement usage.
The following graphic shows the end-to-end process of creating a subscription in SAP Subscription Billing, replicating the necessary data through SAP Cloud Integration, and generating the corresponding entitlement in SAP Entitlement Management:
- SAP Subscription Billing:
- Customer: The process starts with a customer.
- Product: The customer selects a product.
- Subscription Creation: A subscription is created for the selected product.
- Subscription Created: The subscription is successfully created.
- SAP Cloud Integration:
- Replicate Customer, Product: The customer and product information are replicated from SAP Subscription Billing to SAP Entitlement Management.
- Generate Entitlement: An entitlement is generated based on the subscription information.
- SAP Entitlement Management:
- Customer: The customer information is received.
- Offering: The product offering is received.
- Configure Entitlement Model: The entitlement model is configured.
- Maintain Offering-to-Entitlement Mapping: The mapping between the offering and entitlement is maintained.
- Set Generation Rule: Rules for generating entitlements are set.
- Entitlement Generated: The entitlement is successfully generated.
Now that we’ve covered how SAP Subscription Billing integrates with SAP Entitlement Management, let’s explore the integration of SAP Entitlement Management.