From the fit-to-standard workshop, Scott knows that the Hire to Retire process at Dreams without Limits is a cross-system process: It uses both SAP SuccessFactors and SAP S/4HANA Cloud systems, as well as other systems, such as SAP Master Data Integration). He would like to find out more about how SAP Cloud ALM for operations can help him to ensure reliable data exchange between different cloud services and systems.
Therefore, together with Anna, he schedules a meeting with Carl in which he asks Carl to provide more details and to explain how they can assure the reliable data exchange between cloud services and systems.
Carl states that the purpose of Integration & Exception Monitoring is to provide insights into the data exchange processes between managed components. It supports monitoring for peer-to-peer interfaces, and interfaces using orchestration platforms. This is available for cloud-based solutions (such as the Hire to Retire process at Dreams without Limits), on-premise SAP systems (which are not planned for Dreams without Limits) and hybrid solutions.
Anna and Scott want to know how Integration & Exception Monitoring can assist them in their work at Dreams without Limits. They therefore ask how they can find and correct message flows and integration-related exceptions.
Carl continues that users of Integration & Exception Monitoring can analyze the actual processing of interface calls and message flows, including possible technical or business-driven root causes.
To get a better understanding, Anna asks for an example concerning the Hire to Retire process at Dreams without Limits. Carl answers that an employee profile is created in SAP SuccessFactors, the employees are then replicated to SAP Master Data Integration from where SAP S/4HANA Cloud pulls them. All three applications send message logs about the employees created, replicated, or pulled directly to SAP Cloud ALM from where they can be accessed and analyzed.
After this, Carl lists the three main functionalities that are included in the Integration & Exception Monitoring app, which support an efficient problem resolution process and collaboration between the business and IT:
- Monitoring provides a detailed status overview per business system and/or cloud components on the incoming/outgoing messages for different interfaces. This includes an embedded monitoring of integration-related exceptions.
- Based on the collected data, alerts for certain error situations can be defined, for example messages in status ERROR on a specific component or in a specific scenario. The embedded alerting can inform Scott, as the IT integration owner, about critical issues. Generated alerts are collected into the Alert Inbox. To analyze the alert, Anna or Scott can drill down in the alert details to get information on the related message details.
- Tracking allows users to search and track single messages based on specific (business) context attributes like the order number, employee id, or similar context attributes.
Finally, Carl states that integration with Operation Automations allows context-sensitive operation flows to be triggered.
After this explanation, Scott is satisfied that Integration & Exception Monitoring can help him to ensure reliable data exchange between different cloud services and systems.