Introducing Health Monitoring

From his previous meetings with Carl, Scott has learned much about the capabilities of SAP Cloud ALM. However, before closing his meeting series with Carl, he wants to ask him whether there is another tool in SAP Cloud ALM for operations, that Carl hasn't mentioned yet.

Carl replies: "Did you ever think how you can check the health of all the systems and services that you are running?". Scott admits that Carl has touched on a very interesting point and he asks Carl to explain more on this topic.

Carl states that Health Monitoring in SAP Cloud ALM visualizes the health of cloud services and systems to identify service disruptions or degradations. It is intended to monitor technical metrics and events for both systems and cloud services from a customer perspective. For this, the health checks and metrics are regularly collected and stored in the database of SAP Cloud ALM.

Carl explains that Health Monitoring allows Scott to check the status of many aspects of cloud services and systems, such as persistency, jobs, and connectivity. It has an embedded alerting capability that can trigger notifications and corrective actions. It also has embedded analytics that will allow Scott to analyze trends and identify the root cause of a discovered problem.

Scott is more than happy now. Finally, he wants Carl to show him some examples of Health Monitoring and to explain how to work with it.

Carl shows Scott that on the Overview screen he can see the current status of all cloud services and systems that are connected to Health Monitoring. Here, an overall health status is calculated based on the number of metrics in warning or critical status:

The metric details for each monitored component can be shown when it is selected from the overview page. For each metric, it is possible to show the historical values. Here, Scott can identify trends or investigate at which time a specific resource shortage has occurred:

Carl states that systems such as SAP S/4HANA can be configured to regularly push metrics to Health Monitoring. This will provide metrics for:

• The ABAP system (for example, work process utilization, short dumps, heap memory, ICM and gateway resources).

• The HANA database (for example, service status and memory utilization).

• Hosts (such as CPU, memory and disk utilization).

At the end of this meeting series, Carl hands over to Joana Junior. Joana's task is to assist Scott with the configuration of the monitoring capabilities of SAP Cloud ALM for the monitoring of their Hire to Retire process.