Customers: Our customers distribute and sell content to businesses and individuals through wholesale and direct-to-consumer models. Audiences are customers for media companies and serve as products for advertisers. Revenue comes from sales, rentals, subscriptions, license fees, and advertisements.
Products: Our media customers create and sell a broad portfolio of products, including:
- Physical media (vinyls, CD’s, DVD's)
- Digital goods (movie downloads, streaming subscriptions)
Content is broadcast via free over-air services or pay TV. These are intellectual properties. Our customers generate revenue through licensing deals and royalty payments to creative talent.
Employees/Talent: The industry depends on full-time employees and a large contingent workforce. Labor unions set rules for safety, working conditions, compensation, and labor division.
Consumers engage with media through various channels depending on the type of media.
- Physical Media: This includes books, magazines, and newspapers on printed paper, along with Blu-rays and DVD's for movies and TV shows, CD’s for music, and game discs.
- Broadcast and Cable TV: Consumers watch live or prerecorded movies, TV shows, sports, news, and more on a scheduled basis set by the broadcaster. This is often referred to as "linear broadcasts".
- PCs and Mobile Devices: With services like Netflix, consumers stream a vast array of content on demand from devices such as PCs, mobile phones, and tablets.
- Film and Theaters: Consumers experience media in person by watching films on large screens with sound systems in a shared environment at cinemas.
At SAP Media, we categorize our customers into five groups:
- Film and Streaming: Companies producing and distributing movies and TV shows, including traditional studios, broadcasters, and digital media
- Publishing and Premium Content: Producers of print media products like newspapers, magazines, journals, professional information, and books. These companies also sell data and licenses to corporate clients.
- Ad Agencies, Talent Agencies, and Production Services: Providers of creative services (writing, photography, filming) and consumer/market research for brands
- Gaming: Involves developing, producing, and distributing games
- Music: These companies publish, produce, and distribute music. These companies also manage artists and organize events, like festivals or tours.
Industry Challenges
The Media industry faces several challenges that impact its operations, innovation, and growth:
- Rising Production Costs
- Shifting Consumer Demand
- Technological Advancements
- Supply Chain Disruptions
- Workforce Shortages
- Intellectual Property and Rights Management
- Cybersecurity Threats