Understanding Core Elements of RISE with SAP

When customers transition to RISE with SAP, there is a significant shift in their responsibilities, particularly from an IT operations perspective. Moving from an on-premise or hyperscaler setup, where customers manage a broad range of IT functions, to the RISE with SAP model can cause some to perceive RISE with SAP as a "black box." This perception stems from a lack of clarity regarding the new cloud operating model, which directly impacts their IT teams. As a result, some customers have reluctance in letting the cloud service provider handle these additional IT operations, which poses a challenge to the broader adoption of RISE with SAP. To foster confidence and ease this transition, it’s crucial to address three primary areas as part of the Operations, Monitoring, and Application Performance (OMAP) framework.

First, it’s essential for customers to understand how RISE with SAP impacts customers' IT landscapes. Under traditional on-premise or hyperscaler environments, customers manage activities ranging from transformation and innovation to platform security and infrastructure management. In the RISE with SAP model, many of these responsibilities transition to the cloud service provider (SAP), which enables customers to re-focus their time and resources on core business operations instead of IT maintenance.

Second, there must be clarity in the various RISE with SAP operations workstreams, associated functions, and governance processes. In the RISE with SAP model, SAP takes on numerous responsibilities as the cloud service provider, such as software licensing and support, customer advisory and adoption services, business transformation bundles, and more. SAP also ensures platform security, management of backups, high availability, and disaster recovery, as well as handling the build and operate phases through the Technical Management Services (TMS). This comprehensive management by SAP streamlines processes, enhances security, and provides dedicated resources to support the customer.

In conclusion, it’s imperative to provide a detailed understanding of the RISE with SAP standard services and additional services. This conveys the benefits of shifting many operational tasks to SAP, including maintaining reference architectures, service level agreements (SLAs), incident response times (IRTs), and penalties that safeguard service delivery. Furthermore, explaining the dedicated resources and managed services under RISE with SAP helps customers recognize the enhanced value and support they receive, ultimately contributing to reduced total cost of ownership (TCO) and increased customer lifetime value. By addressing these critical aspects, customer concerns regarding IT control can be mitigated, which provides the confidence necessary to embrace the transformative potential of RISE with SAP.

Let's focus on the RISE with SAP Methodology and how it enables businesses to implement and continuously improve SAP S/4HANA Cloud Private Edition by providing a standardized framework, integrated toolchain and expert guidance for their RISE with SAP journey.

The RISE with SAP Methodology is a transformation enabler for our customers in their journey to cloud. The methodology serves as a guardrail to help customers consume innovations faster and thereby gain competitive advantage from their investments. Through the key components SAP has answered the need of our customers:

• Be able to seek transparency in their implementation journey.
• Be supported initially to get the crucial pieces of their journey right.
• Be able to gain the required information at the click of a button.
• Be able to reach out to SAP at any time to seek the required assistance.

In a competitive environment where the supply chains are disrupted every few years and where sustainability is a key enabler, it’s important to have a landscape that can be transformed as soon as new innovations are available. The landscape should be flexible and easily integrated with other applications. This is possible only if upgrades can occur through a smooth and seamless process. Being able to comply to a methodology and knowing the journey is even more crucial. With the RISE with SAP Methodology, our customers and partners will be able to consume innovations at a much faster pace, each time innovations are released.