Documenting the User LNA Results

After conducting thorough research of the available project and business documentation used to fill in and adapt the user LNA workbook to your needs, the next step is identifying the learning needs.

Together with the relevant stakeholders, you will conduct workshops to fill in the workbook, discussing each process, and the learning required for affected target groups.

In the workshops and interviews, you will aim to complete the following:

• Assess the current state: Understand the current level of knowledge and skills.
• Define target state: Determine the desired level of knowledge and skills required to effectively use SAP S/4HANA.
• Gap analysis: Compare the current state with the target state to identify the gaps in knowledge and skills.
• Prioritize needs: Rank the identified gaps based on their impact on the project and the organization’s objectives.

In the following video, watch Grace discuss the user LNA with one of her stakeholders. You can learn what questions are relevant to ask and how to use the template to gather all information.

What you have learned in this video:

During your LNA interviews, you should gain some insight into each process. Understand who is involved and what they need to learn about. Walk through your workbook and take notes. Suggest the delivery method you think would be appropriate for each learning need.

Remember, filling in the user LNA is a process that might take some time. So, start as early as possible, and adapt later if needed.

The sooner you have an estimation of how much learning will be needed, the earlier you can plan the resources and budget needed to implement the enablement activities.

After completing the LNA Interviews and filling in the workbook, you will need to summarize your findings.

Create a course list based on the needs identified.

The course list is a detailed list of required enablement courses that address the learning needs identified. This list will include course titles, descriptions, and objectives.

Additionally for each course, the delivery method is selected based on the classification of the learning need (low, medium, or high).

The following logic applies for planning the courses:

As part of your strategy, you will have defined the learning content types needed for each of the delivery methods you have selected.

Based on the course list, you can calculate how much learning content you will need to create, for all courses defined.

Organize the learning content and courses into logical learning paths, ensuring a structured and progressive approach to learning. Each learning paths should be tailored to different user roles and levels of expertise, ensuring relevancy, and efficiency.

You should review and validate the learning content and learning paths with business, to ensure they meet the identified needs. During the business review, you can also gather information about how often each course needs to be delivered, to ensure all users are able to complete their learning path.

Once the user LNA is completed, you can get a detailed estimation of the effort and resources required for the enablement team to develop and deliver the enablement program. This includes time, manpower, and cost estimations. Follow these steps to calculate the efforts:

• Estimate development time: Assess the time required to develop new learning assets and update existing ones.
• Estimate delivery time: Determine the duration of each enablement session, including e-learning and instructor-led training.
• Resource planning: Identify the resources needed to develop and deliver the training, including instructional designers, trainers, and subject matter experts.
• Cost estimation: Calculate the overall cost of the enablement program, considering development, delivery, and resource costs.