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Introducing a Simple User Learning Needs Analysis Template

<div id="content"><div class="parentsection"><div class="section"><div tabindex="0"><h3>Introduction to the User LNA Template</h3></div><p tabindex="0">Using an LNA template enables a standardized approach to identifying the learning needs of different business user roles. The template provides a structured approach to identifying, categorising, and addressing the learning needs associated with each role in the SAP implementation project.</p><p tabindex="0">This template can be adapted depending on the project, resource effort and scope. <a href="https://d.dam.sap.com/a/2xXNRZZ?rc=10&amp;doi=SAP1091721">User LNA Template</a></p></div></div><div class="parentsection"><div class="section"><div tabindex="0"><h3>The LNA Template’s Key Components</h3></div><p tabindex="0">The template contains several key elements. Let us take a closer look at each of them:</p><img style="max-width:900px;max-height:none" class="image 1_1_landscape" title="LNA Template key elements from top to bottom and left to right. Business Area, Process Area, Target Group, Learning Needs, Delivery Method and Enablement Resources" alt="LNA Template key elements from top to bottom and left to right. Business Area, Process Area, Target Group, Learning Needs, Delivery Method and Enablement Resources" src="/service/media/SLE200_01_en-US_media/SLE200_01_en-US_images/The_LNA_template.png" tabindex="0"><div class="imageCaption"></div><div class="kalturaVideoLessonWrapper"><div aria-label="" class="kalturaVideoLessonContainer" data-testid="video" id="1_n71guo8r"></div></div><p tabindex="0">Now you know how the template works. Let’s look how to fill in the detail in this spreadsheet.</p></div></div></div>

The Simple User Learning Needs Analysis Template

Learning and Enablement Planning in SAP Projects

<div>This video explains the best practice template from SAP Learning, guiding through sections like Business Area, Process Area, Target Group, Learning Needs, Delivery Method, and Enablement Resources in detail.<br><br># This description was auto-generated #</div>

Learning and Enablement Planning in SAP Projects: LNA Template

This video walks you through the best practice template from SAP Learning and will explain each section in detail. The template will provide a guided structure for your LNA and can be customized to fit your project needs. Let's take a look at what's included in the template. Business Area, Process Area, Target Group, Learning Needs, Delivery Method and Enablement Resources. The first section of the LNA template collects information on the line of Business and Business Area, which are key for structuring the learning needs. The input for these columns comes from the way the project is structured, aligned to the business units affected. Fill in this information before the LNA interviews commence. Next is Process Area, where the processes are listed, and the processes are detailed by Process Scope ID, Scope Description, Process Step, and Out of Scope or In Scope. The process scope IDs, descriptions and steps are typically defined by the project team during the process documentation stage or can be taken from the SAP Activate or Cloud ALM roadmap. The processes are required in order to discuss the learning needs per process step in the LNA workshop. This ensures that all process steps are considered and that the right enablement content is developed. Note that the processes listed here are just examples, so you can better understand the template. Again, these columns should be filled in before the LNA interviews commence. In the last column, you can mark whether the processes are out of scope or in scope for training. For instance, a process may be so simple it will only be covered by a simple communication coming from the communications or change management teams, so will be out of scope for the enablement team. In the next target group section you can enter the individual roles involved in each process. To understand the enablement target groups, in order to create role-based learning paths later on, again, you can use the SAP Best Practice Process Navigator in SAP for me as a source or use your company specific role descriptions. Have a list of available roles during your interviews or pre-populated in the template before the interviews. Next step is to analyze the learning needs. This part of the template will be typically filled out during or after the LNA interviews when a deeper understanding of the learning needs is known. You can start with the interviews after the fit to standard workshops are mostly completed and the project team has a clear understanding about the processes that will be implemented. The first step is to list the main topics that need to be trained. This is especially helpful when creating the curriculum later. After that, select the process relevance or business priority. The workstream lead can assess best what the priority and complexity of processes is. For example, if a process will be used frequently from day one after go live or if the business is affected in a critical way if the process isn't working, this will likely be high priority. If it is not used frequently and is not critical to the business, this will be deemed to be low priority. The number of employees can can either be provided by the workstream lead or identified from HR reports. This is not primarily about the exact number. It's much more important to get a rough estimate of how many business users are affected. This is important as learning methods may change depending on the number of business users and the complexity of the process. For example, different learning formats may be needed for several hundred end users, for example a virtual classroom delivery, then for only 10 or 20 business users learning less complex process steps where coaching and supporting online content may be utilized. With this information you now have a holistic understanding of the topics that need to be trained. Next will be the definition of delivery methods suitable for each process area. In our template we've listed the most common delivery methods as an example, which can be used as a guide. Please adapt the selection of planned delivery methods based on your specific project and organization needs. Together with the workstream lead, you can select one or multiple methods for each process. For example, for processes with low complexity and a low number of business users, knowledge transfer or coaching can be planned. For processes with high complexity and a high number of business users, classroom training may be more appropriate. In addition, the estimated delivery duration can be discussed with the workstream lead in the LNA interviews. Finally, the last section of the template is enablement resources. This is to gain an understanding of resource requirements. You will need to know the names of the workstream lead, content developer and trainer who are responsible for each process area. Depending on the project, other roles that may be relevant can be added here. The advantage of this is that different enablement roles can be mapped to the appropriate processes so development and delivery workload is more clearly known per process area. Now you know each section of the template and understand how it can guide a project with the learning needs analysis. The LNA results show a better overview for the business of exactly what enablement is required per organizational structure. The user groups affected by the system implementation will be listed and any key value drivers that will be needed to focus enablement activities on can be listed in the LNA template. Identify any organizational constraints that affect the success of user enablement, such as other projects in your organization that might overlap or cause restraints of resources, organizational changes happening due to the project or in parallel to it, important events already in the business schedule you'll need to consider, or legal or regulatory requirements that also have implications for the enablement activities. All of this can be discussed as part of the LNA workshops. With the results from the user LNA, the enablement lead has a detailed overview of the required enablement activities and can start planning their execution.