Understanding Collaborative Returnable Packaging Management with Customers

Objective

After completing this lesson, you will be able to develop an in-depth understanding of collaborative returnable packaging management with customers

Closed-loop with Customer

Introduction

The managing returnable packaging materials process consists of controlling and supervising the lifecycle of packaging materials that are intended for reuse. This includes tasks such the following:

  • Master Data Management
  • Inventory Management
  • Tracking
  • Rental Fees Calculation and Invoicing
  • Planning and Replenishment
  • Coordination with Suppliers and Customers
The image is a diagram illustrating the flow of serialized and non-serialized containers between a Supplier, a Packaging Manager, and a Customer. It shows the delivery of packaged goods and return or replenishment of empties in both directions. Arrows indicate the movement of goods from the Supplier to the Packaging Manager, then to the Customer, and back for empty containers. Below the flow, five icons with text describe related processes: Returnable Account Management, Returnable Packaging Planning, Returnable Packaging Rentals, Collaboration via Portal & Apps, and Packaging Standards & Agreements.

The goal of this process is to optimize the utilization, availability, and efficiency of returnable packaging materials throughout the supply chain, while minimizing waste, costs, and environmental impact.

A closed-loop system is the predominant approach for managing returnable packaging materials, enabling the efficient circulation and reuse of these materials within a specific supply chain network. In this system, the packaging materials are continuously returned and exchanged between the production plant, designated as the exchange location, and the customer or supplier, designated as the exchange partner.

The image is a diagram showing the flow of empty and full packaging between a Production Plant and a Customer. The diagram consists of two main sections labeled Empty packaging and Full packaging. Arrows indicate the movement of packaging between the entities. Empty packaging moves from the Customer back to the Production Plant, while full packaging moves from the Production Plant to the Customer. Dashed lines outline the flow path, creating a loop between the Production Plant and the Customer. Icons representing the entities (Production Plant and Customer) are located at opposite corners of the diagram.

The management of returnable packaging materials in a closed-loop system with the customer typically involves the following activities:

  • Ship packaged products to the customer.
  • Receive empty packaging materials from customer.
  • Verify that the customer's stock has been accurately updated.
  • Check that the inventory of packaging material is updated at both the customer's location and supplier's plant.

However, stocks of returnable packaging must be managed as follows:

  • Separately from the rest of the inventory to know exactly what is stored at customer locations.
  • Separately for each customer.

Deliver Packaged Products to Customer

Process Step Execution

When goods are sold to a customer, the goods may be shipped in returnable packaging. During order or delivery processing, the system automatically determines the appropriate returnable packaging if packing instructions have been maintained for the material. However, you can also specify returnable packaging manually during the packing process.

Hint

  • For shipping returnable packaging to the customer, no separate order type is required. The transaction is a normal business transaction and you can use a standard sales order (OR).
  • Returnable packaging shipment is not relevant for billing purposes because the returnable packaging stock with the customer remains the property of your company.
The image is a screenshot from the SAP system demonstrating a Returnable Stock Overview for RPM_SUP_DEMO. The top section shows the Stock Overview table with columns for Material Code, Material Description, Plant, Plant Name, Unit, Full Returnables, Empty Returnables, Plant Stock, Customer Balance, Vendor Stock, and Total Stock. Highlighted in the table are the Customer Balance values for each material: PM-GITTERBOXPAL02 (11 PCs with Plant 1010, 11 PCs without specific Plant), and PM-GITTERBOXPAL01 (15 PCs). The lower section of the image displays the “Item Overview” tab with sections for Picking, Loading, Shipment, Status Overview, and Goods Movement Data. Details include planned goods issue date (07.08.2023), actual goods issue date (04.08.2023), total weight (624 KG), and number of packages (6). Two items are listed: Finished Good RPM Demo labeled FG-RPM-DEMO-001 with a delivery quantity of 1 EA and Gitterboxpalett - Customer labeled PM-GITTERBOXPAL02 with a delivery quantity of 5 EA. Other columns include the stock segment, batch, valuation type, and open quantity (150 EA for FG-RPM-DEMO-001 and 0 for PM-GITTERBOXPAL02).

Result

The material document generated through the goods issue posting will reduce the stock of packaging material in the plant, while simultaneously increasing the account balance in the customer’s account.

Receiving Empty Packaging Materials from Customer

The customer returns the returnable packaging to the production plant. The transaction will be recorded in the system, for example, by creating a purchase order or simply posting the goods receipt directly in the system. The same can be achieved using a returnable packaging pick-up order (order type RE).

Process Step Execution

  1. Create a sales order using order type RE.
  2. Enter the required data on the customer, the returnable packaging, and the plant to which the materials are to be returned.
  3. Enter all other relevant data and save the order.
  4. Create a returns delivery for the sales order when the materials reach your company.

    In SAP standard, the system proposes delivery type LR automatically. The transaction is completed by the goods issue posting, which triggers the posting of the goods receipt for the returnable packaging materials to the plant stock.

The image is a screenshot from the SAP system showing a Returnable Stock Overview for RPM_SUP_DEMO. The top section displays the Stock Overview table with columns for Material Code, Material Description, Plant, Plant Name, Unit of Measure, Full Returnables, Empty Returnables, Plant Stock, Customer Balance, Vendor Stock, and Total Stock. Highlighted in the table are the Customer Balance values for PM-GITTERBOXPAL02 (14 PCs with Plant 1010, 14 PCs without specific Plant) and PM-GITTERBOXPAL01 (15 PCs). The lower section of the image shows the Item Overview tab with sections for Picking, Loading, Shipment, Status Overview, and Goods Movement Data. Details include planned goods issue date (04.08.2023), actual goods issue date (04.08.2023, 12:13 CET), total weight (40 KG), and number of packages (0). One item is listed: Gitterboxpalett - Customer labeled PM-GITTERBOXPAL02 with a delivery quantity of 10 PCs. Other columns include the stock segment, batch, valuation type, and open quantity.

Result

When the goods issue is posted, the relevant quantity is deducted from the stock balance of the corresponding returnable account and is added back into your free stock at the plant where the goods are returned.

Note

This step is not relevant for billing.

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