Exploring Advanced Operations Desk Management

POD Managers are responsible for:

• Overseeing day-to-day approval activities​
• Balancing team workload​
• Tracking service level agreement violations​
• Monitoring progress for high-priority requisitions
• ​Assigning and reassigning requisitions within the team
• ​Ensuring operational efficiency and compliance​
• Collaborating with agents for requisition processing​
• Managing the team's performance and metrics
• ​Developing strategies for process improvement.
• ​Serving as a liaison between agents and higher management

Agents within the Procurement Operations Desk (POD) are responsible for:

• Adding preferred suppliers to fulfill orders​
• Validating requisition details and making necessary changes
• ​Collaborating to find information required for approvals​
• Adding custom substatuses to track approval progress​
• Adding high-priority tags to urgent requisitions​
• Rejecting requisitions with predefined reasons​
• Reassigning requisitions to other approvers to balance the workload
• ​Filtering and sorting requisitions based on various criteria​
• Adding comments and attachments to requisitions