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Defining Entitlement Events

Objectives

After completing this lesson, you will be able to:

Define the entitlement events mechanism of SAP Entitlement Management
Review entitlement events and monitor the events log

Entitlement Events

In the previous unit, we used the Define Background Jobs app to set up and manage multiple tasks to run in the background. Now that we set up and reviewed entitlements, let’s explore the creation of entitlement events.

The Define Entitlement Events feature in the SAP Entitlement Management enables organizations to track key actions related to their entitlements. Organizations can specify any number of events to monitor.

For example,

A user's entitlement to a particular software is about to reach its activation date. This triggers an event that sends a notification to the provisioning team.
A particular software is about to reach its expiration date. This triggers an event to notify sales or a customer to start a renewal.
A remaining balance of less than 10 percent prompts a notification. An event can be set for cloud storage.

Entitlements for licensing and hosting services that have been activated or canceled can have events automatically change the relevant associated entitlement needs.

Let’s examine the Define Entitlement Events app.

The Define Entitlement Events App

the Define Entitlement Events feature with the EMS allows organizations to keep track of key actions related to their entitlements.

The Define Entitlement Events feature within the EMS allows organizations to keep track of key actions related to their entitlements.

The following video describes the Define Entitlement Events app.

The Monitor Event Logs App

In the SAP Event Management system, the Monitor Event Logs app is for tracking and monitoring event logs in your system. This tool provides a comprehensive overview of all events that occurred in the system.

Monitor Events Log - Send Notifications

Once an event is created and event detection is turned on, once triggered, the system captures the event. To see the list of triggered events, choose the Monitor Event Logs tile in the Operations section of the Entitlement Management launch pad. By default, the list page contains all events that send out notifications. To switch to a list of events that trigger the entitlement update, select the arrow beside Send Notification.

Events are triggered differently depending on their defined Raised When setting. For the Raised When status of Entitlement Saved and Consumption Saved, once the record is saved and the saved data matches the event relevance condition, the corresponding event triggers.

For a Raised When status of Entitlement Becomes Valid and Entitlement Becomes Invalid, the corresponding assigned background job compares the entitlement Valid From/Valid To dates with the Job Execution date. Then, it triggers the corresponding event that matches the relevance condition.

For each event, the following fields display:

<Trace ID>: The ID of the triggered event instance
·<Event Name>: Name of the event
<Event Type>: The corresponding event type
<Event Time>: The time the event triggered
<Document Number>: Entitlement number or entitlement number combined with consumption serial number, which triggers this event.
<Update Status>: Indicates whether the update is successful; possible statuses are Successful, Failed, In process, or Partial Success.
<Update Detail>: The list of entitlements to be updated and their update statuses with messages

To view full details of an event, select the event name. From the event details page, choose Edit to make any desired changes.

The following video explains the features of the Monitor Event Logs app.

Summary

The event feature in the SAP Entitlement Management system enables the configuration of event settings and notifications to trigger actions and update relevant entitlements based on entitlement events. In addition to the automation and monitoring of entitlement-related events, users can access an event log and view, filter, and export event logs.

Now that you completed this course, you can take advantage of SAP Entitlement Management’s ability to provide real-time insight into events and processes, helping you identify issues early on for corrective action. It helps in creating, executing, and tracking the entitlements of a company’s products or services. SAP Entitlement Management provides a single, centralized place to manage, track, and analyze all the entitlements.

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