In the previous unit, we defined and modified rule sets that govern how EMS generates entitlements. With these rule sets now defined, let’s look at maintaining and creating customer entitlements through the Maintain Customer Entitlements app.
The Maintain Customer Entitlements app in SAP Entitlement Management System manages all aspects of a customer's entitlements. The application enables users to view, add, modify, and delete a customer’s entitlements according to their contracts or purchases.
In a previous unit, we use the Model New Entitlement function to create a new model and explain how an entitlement model determines an entitlement’s attributes and assigns a status model. At this point in managing an entitlement, we must modify the customer’s entitlement.
The following video shows you how to search for and edit an entitlement and manually create a new entitlement with the Maintain Customer Entitlements app.
Summary
We've used the Maintain Customer Entitlements app to edit and create a new entitlement. In the next unit, we move to editing consumption forms, which tracks and monitors how a customer uses or consumes their entitlements.