Reviewing and Managing SAP Entitlement Management Master Data

To effectively manage customer entitlements, the SAP Entitlement Management service focuses on managing four sets of master data in the configuration of entitlement master data.

Here’s a detailed overview of the four-step process of entitlement generation using the SAP Entitlement Management system:

1. The Maintain Basic Configurations step is the initial setup stage where necessary configurations in the SAP Entitlement Management system are established. This step includes the configuration of basic settings, user roles, and system interfaces.

2. The Model New Entitlement step defines the limitations, durations, and other attributes of the new entitlement. This step includes decisions about specific products, services, resources, conditions, and access the entitlement provides.

3. The Assign Entitlement to Offerings step takes place after the creation of an entitlement and associates the entitlement with specific offerings (products or services). This linking ensures that when a customer purchases a particular offering the relevant entitlements generate automatically.

4. The Maintain Entitlement Generation Rules step manages the evolving business needs and changes the rules governing an entitlement's generation and assignment. The rules are automatically edited, enhanced, or removed throughout the duration of the entitlement.

The maintenance of basic configurations is the first master data process step of SAP Entitlement Management.

The Maintain Basic Configurations step is the process of configuring entitlement master data. It involves setting up fundamental control parameters for managing entitlements, as per business requirements in the SAP system.

During this step, users define and set up several elements that form the core of their entitlement management framework. Here are some examples:

• Defining the entitlement type, categorizing entitlements for better management.
• Setting up the necessary entitlement actions, such as consumption and extension, and others. These actions specify how entitlements can be used or modified.
• Creating the necessary Status Profiles to monitor and track the lifecycle of the entitlement.
• Defining the Entitlement Category for applying the entitlements to suitable business cases accurately.

This step is vital. It sets the base for entitlement management in your business process. It helps you outline how the entitlements are managed, used, and monitored in your business workflow.

There are three types of master data associated with SAP Entitlement Management: customers, offerings, and contacts. Usually, these master data are replicated from source systems, including SAP Master Data Integration and SAP S/4HANA.

Let’s see how to view and sync these master data with SAP Entitlement Manager.

The following video shows master data in action.