Introduction
My name is Carla. I have been working for the bicycle company in accounts receivable for several years. I am responsible for dunning.
For B2C customers, the company currently sends a standard payment reminder by e-mail after the due date has expired. However, this approach is not effective for some customers to motivate immediate payment, especially since many private customers seem to ignore these mails.
For these customers, we have decided to implement a phased approach that includes a first reminder e-mail, followed by a more prescriptive warning letter, a strong warning letter, and ultimately a final court ruling. We have decided to dun the customers every seventh day. The company hopes this progressive approach will increase the urgency of its messaging and increase pressure on the customer.
In the dunning run, business partner-related master data and transaction data are used to control the dunning run. The central control element is the dunning procedure assigned in the business partner master record.
Hint
Without a dunning procedure, no dunning notices are created.Carla makes sure that the appropriate dunning procedure is assigned to all customers.
Carla reports to her manager, Peter: "Now, all my customers have a dunning procedure."
Peter asks Carla, "Which dunning procedure did you select?"
"The system gave me a choice between a one-step dunning procedure and a four-level dunning procedure with a 14-day dunning interval. I have assigned the four-level dunning procedure to the customer as it was closer to our requirements."
A four-level dunning procedure with a seven-day dunning interval could not be selected.
Peter asks Carla to see if she can create a new dunning procedure and assign it to the customers.