SAP Dispute Management has several settings that need to be configured in the Central Business Configuration (CBC) solution. Three items are mandatory: creating escalation reason, assignment of escalation reason to an attribute profile and defining automatic status changes. Optional items are: defining the attributes to trigger document changes, specifying the g/l account and cost center for write-offs, defining root cause reasons, attribute categories, defining which disputes can be automatically processed, default values for dispute cases, dispute case reasons and status values that can be assigned to dispute cases.
If you are using Situation Management, you need to enter data in the Managing Teams and Responsibilities for Dispute Resolution. Situation Management will be discussed in a later lesson. In the Managing Teams and Responsibilities, the team would be assigned to the Dispute Case Processing category. In this application you define the responsibility definition for the team, the team owner and the team members. Situation Management will use this data to direct dispute cases according to the rules that are configured.