While learning about the SAP Collections Management process, Reyyan noticed that one of the items included was dispute management. Reyyan wants to understand the SAP Dispute Management process and how that is integrated within the SAP S/4HANA environment.
SAP Dispute Management is a structured process within the SAP environment designed to handle and resolve discrepancies in business transactions, particularly within the financial supply chain. It involves several steps and roles to ensure that disputes are managed efficiently and accurately.
The dispute process may start out of the collections process where the customer relays to the collection specialist that there was an issue with the order or it may start prior to the collections process where a customer upon receiving their order discovers that there is something incorrect or missing in the shipment. This process will log all of the activities that transpire such as customer contacts, credit memos, and additional shipments that are used to resolve the dispute. This allows for the entire collections and dispute team to have a clear picture of what has already been accomplished to resolve the dispute
The steps through this process are Dispute Identification, Dispute Logging, Negotiation and Approval, Adjustment and Update, and finally Dispute Resolution .
The main roles in dispute management are the Processor, Coordinator and Person Responsible.