To utilize SAP Dispute Management in SAP S/4HANA, scope item BFC (Collections and Dispute Management) must be implemented.
Applications that would be granted to a user will depend upon the role that user portrays in the company. There are 2 main roles in SAP Collections Management. They are Dispute Processor and Dispute Manager. The Dispute Processor will be the primary processor for the collections process. The Dispute Manager will be responsible for the management of the dispute cases and may be listed as the coordinator or person responsible.
The main business catalogs that are relevant for SAP Collections Management are as follows:
- Accounts Receivable - Dispute Resolution - SAP_FIN_BC_AR_DISPUTES_PC
- Accounts Receivable - Dispute Management Analytics - SAP_FIN_BC_AR_DM_ANALYTICS_PC
- Accounts Receivable - Periodic Activities for Dispute Management - SAP_FIN_BC_AR_DM_PERIOD_PC
- Debt Collections Management - Rules for Dispute Resolution - SAP_FIN_BC_DCO_DSP_RULES_PC
- Accounts Receivable - Dispute Management Settings - SAP_FIN_BC_AR_DM_SETTINGS_PC
- Accounts Receivable - Reprocess Open Item Assignment Proposal - SAP_FIN_BC_AR_DM_REPROC_PC